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- Tasks: Engage with customers via phone, face-to-face, or email to resolve queries.
- Company: Join EE, one of the UK's top service providers, known for excellent customer service.
- Benefits: Enjoy competitive pay, full training, pension scheme, and 28 days paid holiday.
- Why this job: Perfect for those who love fast-paced environments and value personal development.
- Qualifications: Strong communication skills and computer literacy; experience in customer service is a plus.
- Other info: Blue Arrow is a Disability Confident Employer, promoting inclusivity in the workplace.
Customer Service Advisor LOCATION: Office Based, Darlington, DL1 4XW PAY RATE: £13.07 per hour HOURS: Full time 4 on, 4 off basis, 37.5 hours per week between between 7:15am – 8pm A fantastic opportunity has become available within one of the UKs top service providers, EE. Do you have the ability to deliver excellent customer service through multiple platforms with our business customers? Are you proactive in your customer support and queries? Is customer satisfaction and professionalism at the top of your list? Then we have the perfect opportunity for you, where personal development is at the forefront of our minds. This opportunity will allow you to interact with your customers via the phone, face to face or via email, supporting your customers queries and solving their problems. The ability to engage with colleagues and management, focusing on improving internal processes and building relationships. KEY SKILLS * Knowledge of EE products, services, tariffs, processes and business rules * Computer literacy and previous use of contact centre technology * Excellent communication skills * Specialist knowledge in specific areas such as technical, billing, contract, processes preferred. * Negotiations skills for dispute resolution NICE TO HAVE HOWEVER NOT ESSENTIAL * Experience within business customer operations. * Experience of customer service in a contact centre environment * A good understanding of the enabling infrastructure (systems, people and processes) essential to business customer operations. REWARDS & BENEFITS * Competitive pay rates/Pay progression * Full Paid Training * Ongoing coaching and in role training * Instant access to Blue Arrow training portal * Auto enrolment in pension scheme * 28 days paid holiday APPLICATION REQUIREMENTS * Proof of Right to work – Passport, Share Code or Birth Certificate * Proof of Address dated in last 3 months – Utility Bill, Bank Statement * Proof of National Insurance – NI Card, payslip or P60/P45 * 2 years referencing details (Blue Arrow will apply for these) * DBS (processed by Blue Arrow – External not accepted) So, if you’re looking for exciting and fast paced Customer Service role, at one of the UK’s largest and trusted household names, then apply today! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people
CUSTOMER SERVICE ADVISOR - DARLINGTON employer: Blue Arrow
Contact Detail:
Blue Arrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CUSTOMER SERVICE ADVISOR - DARLINGTON
✨Tip Number 1
Familiarize yourself with EE's products and services. Understanding their offerings will not only help you answer customer queries more effectively but also demonstrate your commitment to the role during the interview.
✨Tip Number 2
Practice your communication skills. Since this role involves interacting with customers through various platforms, being able to convey information clearly and professionally is crucial. Consider role-playing scenarios with friends or family.
✨Tip Number 3
Highlight any previous experience in customer service, especially in a contact center environment. If you have specific examples of how you've resolved disputes or improved customer satisfaction, be ready to share those during your conversation with us.
✨Tip Number 4
Show your enthusiasm for personal development. Since this position emphasizes growth, be prepared to discuss how you plan to develop your skills further and contribute to the team's success at EE.
We think you need these skills to ace CUSTOMER SERVICE ADVISOR - DARLINGTON
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Advisor position. Understand the key skills required, such as knowledge of EE products and excellent communication skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, especially in a contact centre environment. Emphasize any specific knowledge you have regarding technical support, billing, or negotiation skills that are mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive approach to solving customer queries. Mention your ability to engage with colleagues and management, as well as your commitment to customer satisfaction.
Prepare Required Documents: Gather all necessary documents for your application, including proof of right to work, proof of address, and national insurance details. Ensure that these documents are up-to-date and meet the application requirements outlined in the job description.
How to prepare for a job interview at Blue Arrow
✨Know Your Stuff
Make sure you have a solid understanding of EE's products, services, and processes. Familiarize yourself with common customer queries and how to resolve them effectively.
✨Showcase Your Communication Skills
During the interview, demonstrate your excellent communication skills. Practice active listening and be clear and concise in your responses to show that you can engage well with customers.
✨Highlight Your Problem-Solving Abilities
Be prepared to discuss specific examples where you've successfully resolved customer issues. This will showcase your proactive approach and ability to handle disputes effectively.
✨Emphasize Teamwork and Relationship Building
Talk about your experience working collaboratively with colleagues and management. Highlight how you focus on improving internal processes and building strong relationships within a team.
