At a Glance
- Tasks: Help customers with broadband tech queries over the phone, solving problems and providing support.
- Company: Join EE, a leading telecommunications company focused on customer service and innovation.
- Benefits: Enjoy flexible working, a competitive salary, online GP access, and generous family leave.
- Other info: Opportunities for career growth, volunteering days, and discounts on EE & BT products.
- Why this job: Make a difference while developing your skills in a supportive and dynamic team environment.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
The predicted salary is between 18803 - 19286 £ per year.
Where: EE Darlington (Senhouse Road)
Full time: Permanent
Salary: £26,116.00 rising to £26,738.00 after 8 months of being here, plus incentives and bonuses
Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role
Start date: July 2026
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.
Why not use your skills to make a difference and join our Broadband Technical Team in Darlington. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Barnard Castle
✨Tip Number 1
Familiarise yourself with common broadband issues and solutions. This will not only help you feel more confident during the interview but also demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Practice your communication skills, especially over the phone. Role-playing with a friend can help you get comfortable explaining technical concepts in simple terms, which is crucial for a Customer Service Advisor.
✨Tip Number 3
Showcase your ability to build relationships by preparing examples of how you've successfully helped others in the past. This could be from previous jobs, volunteer work, or even personal experiences.
✨Tip Number 4
Research EE's values and culture. Understanding what they stand for will allow you to align your answers with their expectations and show that you're a great fit for their team.
We think you need these skills to ace Customer Service Advisor in Barnard Castle
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what EE is looking for in a Customer Service Advisor. Highlight your problem-solving skills and any experience you have with technology or customer service.
Tailor Your CV:Make sure your CV reflects the skills and experiences that are relevant to the role. Emphasise your ability to build relationships, remain calm under pressure, and your willingness to learn.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how your skills can help solve customer issues and contribute to the team culture at EE.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since this role involves helping customers with tech-related queries, be prepared to discuss how you've solved problems in the past. Share specific examples that highlight your ability to think critically and find solutions.
✨Demonstrate Your Communication Skills
As a Customer Service Advisor, clear communication is key. Practice explaining complex concepts in simple terms. During the interview, focus on being articulate and friendly, as this will reflect your ability to build relationships with customers.
✨Emphasise Your Flexibility
EE values flexibility, so be ready to discuss how you can adapt to changing situations. Mention any experiences where you've successfully managed your time or adjusted your approach to meet different needs.
✨Research EE and Its Culture
Familiarise yourself with EE's values and culture. Understanding their commitment to support and development will allow you to align your answers with what they are looking for, showing that you're genuinely interested in being part of their team.
