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- Tasks: Manage L3 escalations and troubleshoot Teams Voice issues in a collaborative environment.
- Company: Join a leading Microsoft Partner specializing in Teams Voice Managed Services.
- Benefits: Enjoy remote work flexibility, training opportunities, and career progression.
- Why this job: Work on high-profile projects with a supportive culture and hands-on management.
- Qualifications: Experience in L3 support for Microsoft Teams Voice and SBCs is required.
- Other info: Shifts are flexible with on-call rotations and additional overtime for urgent issues.
UC L3 Support Engineer (Microsoft Teams, SBC, SIP) – Train in Microsoft Security, Dynamics Contact Centre! A UC L3 Support Engineer (Microsoft Teams, SBC, SIP) is required by a leading Microsoft Partner and Teams Voice Managed Services provider. Work on enterprise Teams Telephony & Contact Centre solutions in a collaborative, remote-first environment. Required Experience: · L3 support in Microsoft Teams Voice (enterprise telephony & contact centre). · Session Border Controllers (SBCs) – Audiocodes & Ribbon. · Teams Direct Routing & SIP. · SIP trunking & troubleshooting. · (Nice to have) Neumonix voice recording experience. As a UC L3 Support Engineer, you will manage L3 escalations via ServiceNow, troubleshoot Teams Voice and AV issues, and collaborate with customers and vendors on solutions. You will also handle escalations to L4 when required and onboard new customers to Teams Telephony. Why Join? This role offers training in Security, PowerApps/AI, and Dynamics Contact Centre technologies, along with career progression opportunities. You'll work on complex, high-profile Teams solutions in a flexible, remote-first environment with hybrid options in Peterborough/London. Expect a supportive culture, hands-on management, and regular team meetups. Work Schedule & On-Call: Shifts are 8 AM – 4 PM or 10 AM – 6 PM, with on-call rotations: UC Team – 1 in 4 weeks, AV Team – 1 in 3 weeks. Additional overtime (O/T) for P1 issues outside business hours. Take your Microsoft Teams Voice expertise to the next level – Apply now
UC L3 Support Engineer (Microsoft Teams, SBC, SIP) – Train in Microsoft Security, Dynamics Contact Centre employer: MS Talent Ltd
Contact Detail:
MS Talent Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UC L3 Support Engineer (Microsoft Teams, SBC, SIP) – Train in Microsoft Security, Dynamics Contact Centre
✨Tip Number 1
Familiarize yourself with Microsoft Teams Voice and its components, especially Session Border Controllers (SBCs) like Audiocodes and Ribbon. Having hands-on experience or relevant projects to discuss can really set you apart during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills for SIP trunking and Teams Direct Routing. Be prepared to share specific examples of how you've resolved complex issues in the past, as this will demonstrate your capability to handle L3 escalations effectively.
✨Tip Number 3
Since this role involves collaboration with customers and vendors, practice your communication skills. Think about how you can convey technical information clearly and concisely, as well as how to manage customer expectations during troubleshooting.
✨Tip Number 4
Show enthusiasm for the training opportunities offered in Security, PowerApps/AI, and Dynamics Contact Centre technologies. Expressing a willingness to learn and grow within these areas can make you a more attractive candidate for the position.
We think you need these skills to ace UC L3 Support Engineer (Microsoft Teams, SBC, SIP) – Train in Microsoft Security, Dynamics Contact Centre
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the UC L3 Support Engineer position. Highlight the key responsibilities and required skills, such as L3 support in Microsoft Teams Voice and experience with SBCs.
Tailor Your CV: Customize your CV to emphasize relevant experience in Microsoft Teams, SBCs, and SIP troubleshooting. Include specific examples of past projects or roles that align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for Microsoft technologies and your problem-solving skills. Mention your experience with Teams Telephony and how you can contribute to the company's success.
Highlight Continuous Learning: Since the role offers training in Security and Dynamics Contact Centre, express your eagerness to learn and grow within the company. Mention any relevant certifications or courses you've completed.
How to prepare for a job interview at MS Talent Ltd
✨Show Your Technical Expertise
Be prepared to discuss your experience with Microsoft Teams Voice, SBCs, and SIP. Highlight specific projects or challenges you've faced and how you resolved them, as this will demonstrate your hands-on knowledge.
✨Understand the Company’s Culture
Research the company’s values and work environment. Since they emphasize a supportive culture and remote-first approach, be ready to discuss how you thrive in collaborative settings and adapt to flexible work arrangements.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Practice articulating your thought process when troubleshooting Teams Voice and AV issues, as well as how you would handle escalations.
✨Express Your Willingness to Learn
Since the role offers training in Security, PowerApps/AI, and Dynamics Contact Centre technologies, convey your enthusiasm for continuous learning and professional development. Share examples of how you've pursued new skills in the past.
