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- Tasks: As a Service Advisor, you'll ensure smooth service operations and exceed customer expectations.
- Company: Join West End Garage, a supportive and progressive retailer group in the automotive industry.
- Benefits: Enjoy competitive earnings over £40,000, with potential for career growth and a dynamic work environment.
- Why this job: This role offers a fast-paced atmosphere where you can make a real impact on customer satisfaction.
- Qualifications: You need 2+ years of dealership experience, strong admin skills, and excellent IT proficiency.
- Other info: Work Monday to Friday with occasional Saturday mornings, earning extra pay for your time.
The predicted salary is between 32000 - 48000 £ per year.
Service Advisor – Å koda | Sighthill, Edinburgh | Working hours are 40.0 hours per week, Monday to Friday plus a rotational Saturday morning paid at time and a half rate | In excess of £40,000 per annum on target earnings dependant on performance in the role West End Garage is a privately owned retailer group where you can expect to receive excellent support in your role. Career progression is evidenced throughout the group and if you are looking to work for a forward thinking and progressive company then this is a good place to be. The ideal candidate for this role will have at least 2 years’ experience within a dealership as a Service Advisor and be able to cope with the demands of working in a fast paced and exciting environment. You will report to the Aftersales Manager with key responsibilities to ensure the efficient operation of the service department, to meet and exceed customer expectations and maximise workshop profitability in line with agreed budgets and company business plans, whilst ensuring the highest possible levels of quality and customer care. Are you the right person for the job? Able to adapt to in house system Experience in a similar role within an automotive environment Experience of working within a customer service environment Strong administration skills Excellent IT skills including Microsoft Office and ability to pick up new systems quickly
Service Advisor - koda employer: West End Garage ORG Careers
Contact Detail:
West End Garage ORG Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - koda
✨Tip Number 1
Familiarize yourself with Å koda's brand values and customer service standards. Understanding what makes Å koda unique will help you align your approach with their expectations during the interview.
✨Tip Number 2
Highlight your experience in fast-paced environments. Be ready to share specific examples of how you've successfully managed customer expectations and improved service efficiency in previous roles.
✨Tip Number 3
Brush up on your IT skills, especially with Microsoft Office. Being able to demonstrate your proficiency with these tools can set you apart, as strong administration skills are crucial for this role.
✨Tip Number 4
Prepare to discuss how you handle customer complaints and ensure satisfaction. Providing concrete examples of your problem-solving abilities will show that you can maintain high levels of customer care.
We think you need these skills to ace Service Advisor - koda
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Service Advisor, especially your time in a dealership. Emphasize your customer service skills and any achievements that demonstrate your ability to meet and exceed expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your understanding of the role. Mention specific experiences that align with the job description, such as your ability to work in a fast-paced environment and your strong administration skills.
Highlight Relevant Skills: In your application, clearly outline your IT skills, particularly your proficiency with Microsoft Office and any experience with in-house systems. This will show that you can adapt quickly to new technologies, which is crucial for the role.
Show Enthusiasm for the Company: Research West End Garage and express your enthusiasm for working with a forward-thinking company. Mention how their commitment to career progression aligns with your own professional goals, making it clear that you are looking for a long-term opportunity.
How to prepare for a job interview at West End Garage ORG Careers
✨Showcase Your Experience
Make sure to highlight your 2+ years of experience as a Service Advisor in a dealership. Be prepared to discuss specific examples of how you've met customer expectations and contributed to workshop profitability.
✨Demonstrate Adaptability
Since the role requires adapting to in-house systems, share instances where you've quickly learned new software or processes. This will show your potential employer that you can handle the fast-paced environment.
✨Emphasize Customer Service Skills
Prepare to discuss your approach to customer service. Provide examples of how you've resolved customer issues or improved their experience, as this is crucial for exceeding customer expectations.
✨Highlight IT Proficiency
Be ready to talk about your IT skills, especially with Microsoft Office. If you have experience with any automotive-specific software, mention it to demonstrate your technical capabilities.
