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- Tasks: Support employees by answering queries and creating knowledge articles.
- Company: Join Ocado Logistics, a leader in customer-centric service and innovative solutions.
- Benefits: Enjoy flexible work, private medical cover, and discounts at popular retailers.
- Why this job: Make a meaningful impact while developing your customer service skills in a supportive team.
- Qualifications: Passion for customer service and problem-solving; experience in hospitality or administration is a plus.
- Other info: Opportunity for a permanent role after a 6-month secondment.
The predicted salary is between 28800 - 43200 £ per year.
Customer Administrator
Hybrid – 40% office based
We’re excited to offer a fantastic opportunity for a customer-driven administrator to join our People team on a 6-month secondment basis, with scope to become permanent. Our team leverages a variety of people systems to keep our workforce running smoothly, from time and attendance tracking to our friendly digital assistant, Oli.
As part of the People Systems Admin team, you\’ll play a key role in delivering excellent service to our employees, answering any questions they have about our systems. In true customer service style, you’ll take ownership of each query, ensuring our employees are supported every step of the way. Your main focus will be to provide seamless support for any customer query that comes your way—whether it’s creating a new Knowledge Article on a topic impacting our colleagues, helping improve our Digital Assistant, or getting a colleague the access they need to our systems.
This is an exciting role for someone with a strong background in customer support, whether that’s from hospitality, customer service, or administration, with experience in problem-resolution.
While we can teach you all the system skills you\’ll need for this role, to truly thrive, you\’ll need to be passionate about delivering exceptional customer service, find satisfaction in helping others and be a natural self-starter.
You should be someone who is proactive in addressing customer needs, and has a genuine desire to make a positive impact with an inquisitive nature and a keen interest in learning.
What will my day look like?
- Answering employee queries via a range of systems.
- Pulling together and review existing information and knowledge from various sources across our people systems
- Selecting and translating material into our system guidelines, maintaining accuracy and adhering to tone-of-voice guidelines.
- Creating new content from newly submitted knowledge or information using various mediums.
- Working with stakeholders to seek approvals for knowledge/information and escalate issues as necessary.
What we offer you:
This role offers the chance to be part of a team that\’s passionate about shaping the future, where your contributions will make a meaningful and valuable impact.
Our award-winning recognition scheme celebrates your contributions. Your well-being is at the core of our Offerings:
- Flexible Work: Enjoy 30 days of \’work from anywhere\’ policy for a balanced life.
- Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching.
- Private Medical Cover: Rest easy with comprehensive private medical insurance.
- Family-Friendly: We support your family with maternity, adoption, shared parental leave, and paternity leave.
- Financial Aid: Get interest-free train tickets and join our Cycle to Work Scheme.
- Shuttle Services: Convenient free shuttle buses connect you to work.
- Wellbeing Support: Access dedicated apps and an Employee Assistance Programme for holistic well-being.
- Share Schemes: Join exciting share plans to participate in our success.
- Shopping Perks: Enjoy a 15% discount on Ocado.com and savings at popular retailers and restaurants.
- Financial Protection: We offer Income Protection and Life Assurance for financial security.
We\’re dedicated to your well-being, professionally and personally. Unlock these exceptional benefits at Ocado Logistics. Explore our employee-funded options, including Dental Insurance, Travel Insurance, and more through Benefits+.
Your next steps
If you’re interested in learning more, we encourage you to apply for immediate consideration. Even if you don’t have all the required skills but have a passion for customer service and problem-solving, we’d love to hear from you!
Please note that due to the holiday season, there may be delays in processing applications and scheduling interviews. We appreciate your understanding and patience during this time and will look to respond as soon as possible in the New Year
About us:
Ocado Logistics is the beating heart of our UK business, comprising a network of cutting-edge warehouses, spokes, and offices across the country. Our customer-centric approach is fueled by a passionate team dedicated to delivering an exceptional shopping experience. With a focus on our people, we drive business results and maximise the value of our employees. At Ocado Logistics, we prioritise meeting the needs and fostering the spirit of our workforce.
Ocado Logistics | Customer Service Administrator employer:
Contact Detail:
Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ocado Logistics | Customer Service Administrator
✨Tip Number 1
Familiarize yourself with customer service best practices. Since this role emphasizes exceptional customer support, understanding how to effectively address and resolve queries will set you apart.
✨Tip Number 2
Showcase your problem-solving skills during the interview. Be prepared to discuss specific examples from your past experiences where you successfully resolved customer issues or improved processes.
✨Tip Number 3
Demonstrate your passion for helping others. Share stories that highlight your commitment to customer satisfaction and how you’ve gone above and beyond to assist colleagues or clients.
✨Tip Number 4
Research Ocado Logistics and its people systems. Understanding the company’s values and the tools they use will help you align your answers with their expectations and show your genuine interest in the role.
We think you need these skills to ace Ocado Logistics | Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and required skills, especially the emphasis on customer service and problem resolution.
Tailor Your CV: Customize your CV to highlight relevant experience in customer support, administration, or hospitality. Use specific examples that demonstrate your ability to handle queries and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive approach to problem-solving. Mention how your background aligns with the role and express your enthusiasm for joining Ocado Logistics.
Highlight Your Soft Skills: In your application, emphasize soft skills such as communication, empathy, and adaptability. These are crucial for a role focused on delivering exceptional customer service and supporting colleagues effectively.
How to prepare for a job interview at
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help a customer, as this role is all about delivering exceptional support.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you successfully resolved issues or challenges. Highlight your thought process and the steps you took to find solutions, as this will showcase your ability to handle queries effectively.
✨Familiarize Yourself with People Systems
Although you will be trained on the specific systems used at Ocado Logistics, having a basic understanding of people systems and digital assistants can give you an edge. Research common tools and technologies in HR and customer service to show your proactive approach.
✨Ask Insightful Questions
Prepare thoughtful questions to ask your interviewers about the team, the systems they use, and their approach to customer service. This demonstrates your genuine interest in the role and helps you assess if it's the right fit for you.
