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- Tasks: Manage complex IT incidents and lead junior staff to resolution.
- Company: Join Deutsche Bank, a global leader committed to diversity and inclusion.
- Benefits: Enjoy hybrid working, competitive salary, 30 days holiday, and flexible perks.
- Why this job: Be part of a supportive culture that values continuous learning and social impact.
- Qualifications: Strong communication skills and experience in IT incident management preferred.
- Other info: Opportunity to participate in CSR initiatives and volunteer leave.
The predicted salary is between 28800 - 43200 £ per year.
This job is with Deutsche Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Position Overview
The Global Incident Management (GIM) function ensures a timely and effective response to major incidents, aiming to restore normal service operations as quickly as possible. The team is responsible for overseeing the major incident management process, ensuring compliance with established processes/procedures. Operating a "follow the sun" service model across three regions to provide 24/7/365 support.
You will be an integral part of the global incident management function within operations management, TDI and the point of escalation, managing investigations and resolutions of IT major incidents during the EMEA time zone. You will participate in the weekend management on call rota and form an integral part of the Regional Incident Management Team helping operations leads and regional managers as required utilising leadership skills to provide support and guidance to junior Incident managers.
Your key responsibilities:
- Management of complex incidents from inception to resolution
- Completion of all administrative actions within agreed KPIs
- Support to colleagues and Managers as required
- Leadership of junior staff members providing guidance and support
- Some project work and CSI implementation tasks are expected
Your skills and experience:
- Ability to handle Up/Down/Lateral communication with ease
- Analytical mind, ability to understand complex IT issues and understand multiple resolver teams in investigation and resolution stages of an incident
- Have a good grasp and experience with CSI within an IT based organisation
- Being able to devise and deliver operational Training to teams
- Ability to cope with pressure and act with reasoned and timely thought processes
- Experience within the financial sector is favourable
How we’ll support you:
- Training and development to help you excel in your career
- Flexible working to assist you balance your personal priorities
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
We value diversity and as an equal opportunity’s employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g., screen readers, assistive hearing devices, adapted keyboards).
About us
Deutsche Bank is the leading German bank with strong European roots and a global network. Deutsche Bank in the UK is proud to have been named a The Times Top 50 Employers for Gender Equality 2024 for five consecutive years. Additionally, we have been awarded a Gold Award from Stonewall and named in their Top 100 Employers 2024 for our work supporting LGBTQ+ inclusion.
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.
Level 2 Incident Manager employer:
Contact Detail:
Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 2 Incident Manager
✨Tip Number 1
Familiarise yourself with the Global Incident Management (GIM) function and its processes. Understanding how major incidents are managed and the importance of compliance will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight any experience you have in managing complex IT incidents, especially within the financial sector. Be ready to discuss specific examples where you've successfully resolved incidents or led a team through challenging situations.
✨Tip Number 3
Showcase your leadership skills by preparing to discuss how you've supported and guided junior staff in previous roles. This will be crucial as the role involves mentoring and providing support to less experienced incident managers.
✨Tip Number 4
Research Deutsche Bank's culture and values, particularly their commitment to diversity and inclusion. Being able to align your personal values with theirs can set you apart as a candidate who fits well within their team.
We think you need these skills to ace Level 2 Incident Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Level 2 Incident Manager position at Deutsche Bank. Understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience in incident management, particularly in IT and financial sectors. Emphasise your analytical skills and any leadership roles you've held, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also demonstrates your understanding of Deutsche Bank's values, especially their commitment to diversity and inclusion. Mention how your background aligns with their culture.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for the role of an Incident Manager.
How to prepare for a job interview at
✨Understand the Incident Management Process
Familiarise yourself with the major incident management process, especially how it operates within Deutsche Bank. Be prepared to discuss your experience in managing complex incidents and how you ensure compliance with established procedures.
✨Showcase Your Leadership Skills
As a Level 2 Incident Manager, you'll be expected to lead junior staff members. Prepare examples of how you've provided guidance and support in previous roles, and be ready to discuss your approach to leadership in high-pressure situations.
✨Demonstrate Analytical Thinking
Highlight your ability to analyse complex IT issues and communicate effectively with various resolver teams. Be prepared to discuss specific incidents you've managed, focusing on your analytical approach to problem-solving.
✨Emphasise Your Experience in the Financial Sector
If you have experience in the financial sector, make sure to mention it during the interview. Discuss how this background has equipped you with the skills necessary to handle incidents in a fast-paced environment like Deutsche Bank.
