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- Tasks: Handle customer calls, manage inquiries, and resolve complaints with a friendly approach.
- Company: Join a fast-growing business that values individual contributions and rewards hard work.
- Benefits: Enjoy a competitive salary, on-site parking, free refreshments, and a supportive team environment.
- Why this job: This role offers personal development, job satisfaction, and a chance to make a real impact.
- Qualifications: Previous call center or customer service experience is essential; strong communication skills required.
- Other info: Work hours are 9:00am to 5:00pm, with 20 days holiday plus bank holidays.
Our client is a fast-growing business, looking to expand their existing team. With opportunities for personal development and job satisfaction; where you are treated as an individual and will be both noticed and rewarded for hard work. You will enjoy working as part of a friendly team, be confident speaking to customers over the phone and able to manage multiple tasks effectively. Main Duties Inbound/outbound customer service calls Handling general enquiries, returns and complaints Corresponding with customers over the phone via telephone and emails Identify a customer needs and deal with them in a timely manner in accordance with our Service level agreement Dealing with after sale queries and issues Managing all admin from beginning to end relating to the customer communication Data entry into the in-house system Knowledge and Skills Call centre or non-customer-facing customer service experience essential An excellent telephone manner and clear communication skills, must be both written and verbal. Ability to achieve the best outcome for the customer when faced with obstacles Able to work in a fast-paced contact centre environment Team player, organised and strong attention to detail. Salary and Benefits £22.5K 9.00am – 5.00pm – 37.5 hours On Site Parking Company Pension Free refreshments 20 days holiday plus bank holidays Supportive management and colleagues Excellent working environment
Customer Service Advisor - Call Centre employer: Workshop Recruitment
Contact Detail:
Workshop Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Call Centre
✨Tip Number 1
Familiarize yourself with common customer service scenarios. Understanding how to handle inquiries, returns, and complaints will give you an edge during the interview process.
✨Tip Number 2
Practice your telephone communication skills. Since this role requires excellent verbal communication, consider role-playing with a friend to enhance your confidence and clarity when speaking with customers.
✨Tip Number 3
Showcase your ability to multitask. Think of examples from your past experiences where you successfully managed multiple tasks at once, as this is crucial in a fast-paced call center environment.
✨Tip Number 4
Research the company culture and values. Being able to align your personal values with those of the company can help you stand out as a candidate who is not only qualified but also a great fit for the team.
We think you need these skills to ace Customer Service Advisor - Call Centre
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and required skills for the Customer Service Advisor position, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or call centre roles. Provide specific examples of how you've handled customer inquiries, complaints, or multi-tasked effectively.
Showcase Communication Skills: Since excellent communication is crucial for this role, make sure to demonstrate your written and verbal communication skills in your application. Use clear and concise language, and consider including a brief example of a successful customer interaction.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention why you want to work with them and how you can contribute to their team.
How to prepare for a job interview at Workshop Recruitment
✨Show Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've handled inquiries, complaints, or returns effectively, as this will demonstrate your ability to manage customer needs.
✨Communicate Clearly
Since the role requires excellent verbal and written communication skills, practice articulating your thoughts clearly. During the interview, focus on speaking confidently and maintaining a friendly tone, as this reflects the telephone manner they are looking for.
✨Demonstrate Team Spirit
Emphasize your ability to work well in a team environment. Share experiences where you collaborated with colleagues to achieve a common goal, as this aligns with their emphasis on being a team player.
✨Prepare for Fast-Paced Scenarios
Be ready to discuss how you handle multiple tasks in a fast-paced environment. You might be asked situational questions, so think of examples that showcase your organizational skills and attention to detail.
