At a Glance
- Tasks: Join a team building the UK's Full Fibre broadband network and make a real impact.
- Company: FullFibre, a customer-centric company with a collaborative culture.
- Benefits: 25 days holiday, birthday off, pension scheme, life assurance, and healthcare.
- Other info: Flexible work environment with extensive training and career growth opportunities.
- Why this job: Gain skills, qualifications, and be part of the broadband revolution.
- Qualifications: Open to all; no prior experience needed, just a team player attitude.
The predicted salary is between 20000 - 30000 £ per year.
Values are extremely important to our culture and success at FullFibre.
- Customer Centric: Our customers are at the centre of everything we do. We value, serve, and support our customers with care and dedication.
- Collaborative: We prioritise effective communication, cooperation, and collaboration. We work as one team and celebrate our shared success.
- Proud: Proud of the work we do and how we do it; with integrity, pride, confidence, and respect.
- Agile: We embrace change. We are innovative, forward thinking and adapt quickly to fast-moving situations and opportunities. We are continuously improving.
If you are a team player, then you will fit right in at FullFibre as we work together to build a great Full Fibre network nationwide. You can make a real difference for all our futures as part of the hard working team that are at the forefront of the Full Fibre broadband revolution.
Are you just leaving college, studying, returning to work or ready to change your career? At FullFibre you'll be given the support you need to succeed, the opportunity to develop your skills, learn a new role and gain the required qualifications to grow within a new role.
Company Benefits:
- Annual Leave - 25 days’ paid holiday plus bank/public holidays
- A day off for your birthday
- Pension Scheme
- Life assurance
- Healthcare
Working with FullFibre, you will learn new skills on the job, diversify your abilities and enjoy building a new future for the UK’s broadband network, one town at a time, and have a great time! FullFibre provides you with the flexibility to work in a way that will help you grow and develop. As well as having clear responsibilities, you will get extensive training to help you develop, and you will be building a legacy here as we build the Full Fibre broadband network of the future.
Early & New Careers within FullFibre employer: Zzoomm
At FullFibre, we pride ourselves on fostering a collaborative and customer-centric work culture that empowers our employees to thrive. With a strong focus on personal development, extensive training, and a supportive environment, we offer meaningful career opportunities for those starting their journey or seeking a change. Enjoy generous benefits, including 25 days of annual leave, a day off for your birthday, and a commitment to innovation as we build the future of broadband together.
StudySmarter Expert Advice🤫
We think this is how you could land Early & New Careers within FullFibre
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like Zzoomm.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at Zzoomm.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like Zzoomm that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to Zzoomm, make sure they see your passion for helping others!
We think you need these skills to ace Early & New Careers within FullFibre
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at Zzoomm, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at Zzoomm. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at Zzoomm.
How to prepare for a job interview at Zzoomm
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show Zzoomm that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at Zzoomm and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
