Values are extremely important to our culture and success. As a key member of the team, you will enjoy working in a team that is continually evolving, working at pace, and sometimes thinking outside the box to make things happen. You will be keen to learn and develop in your role; we understand this may be at your own pace and role dependent. You will be open and honest and show that you are reliable.
- Experience in a commercial, customer base, retention, CRM or trading analysis role, ideally within a subscription-based consumer business, with a desire to build and develop further in this specialism
- Strong analytical skills with a proven ability to turn large, messy customer and transaction datasets into clear insight and practical recommendations
- Strong Excel skills and confidence working in a modern analytics platform (we use Hex), or a willingness to learn quickly; comfortable working alongside data engineers and data scientists
- Good understanding of customer base metrics, including churn, recontracting, ARPU, customer lifetime value, segmentation and campaign measurement
- Commercially minded, with a genuine hunger to find opportunities to deliver better commercial results and the confidence to put a recommendation forward
- A self-starter who takes ownership, sets their own priorities and acts proactively without needing direction
- Curious and rigorous: keen to test, learn and challenge assumptions, and disciplined about getting the numbers right
- Clear and effective communicator, both written and verbal, able to explain analysis to non-technical stakeholders and influence decisions
- Collaborative team player, comfortable working cross-functionally with marketing, data, product, commercial and finance stakeholders
Resilient and adaptable, thriving in a fast-paced and evolving environment
Customer Base Commercial Analyst employer: Zzoomm
At FullFibre, we pride ourselves on being a customer-centric and collaborative employer, where our values of integrity, respect, and agility shape our vibrant work culture. As a Field Sales Executive, you'll not only have the chance to drive meaningful change in communities by promoting high-speed broadband but also enjoy ample opportunities for personal and professional growth in a supportive environment. Join us in celebrating success as part of a dedicated team that is passionate about connecting people with exceptional internet experiences.
