ZYTCA is a fast-growing vet-tech start-up revolutionising veterinary diagnostics through rapid in-house PCR panels and AI-driven pathology. As we expand across the UK and beyond, we’re looking for a versatile, proactive Veterinary Nurse to join our Oxford-based team in a hybrid role that blends customer service, internal operations and sales support.
🧬 What You’ll Do
You’ll report directly to our Sales Manager, but work closely day-to-day with our CEO, CSO, and senior scientists and vets — gaining exposure to every part of our innovative business. This is a developing role with real scope for growth, so we’re looking for someone eager to learn, contribute, and evolve with us.
Your responsibilities will include:
- Customer Service & Technical Support
- Responding to client enquiries and troubleshooting PCR kit usage
- Providing warm, professional support across phone, email, and chat
- Liaising with veterinary practices to ensure smooth onboarding and usage
- Stock & Lab Operations
- Managing inventory of diagnostic kits and lab consumables
- Coordinating stock levels, deliveries, and reordering
- Supporting day-to-day lab logistics and documentation
- Sales & Outreach Support
- Cold calling and scheduling meetings with veterinary practices
- Assisting the sales team with lead generation and follow-ups
- Preparing materials and coordinating demos or training sessions
- Team & Office Support
- Jumping in wherever needed to keep the lab and office running
- Supporting internal projects, SOP updates, and team communications
- Veterinary nursing background with a passion for diagnostics and innovation
- Strong customer service skills and a friendly, solution-focused attitude
- Comfortable with computers and basic software tools (email, spreadsheets, CRM)
- Experience in stock management or lab logistics is a plus
- Experience or knowledge of ISO 9001 or ISO 13485 a bonus
- Willingness to learn, adapt, and grow with a fast-paced team
- A proactive mindset and genuine desire to progress within the company
- A fun, flexible, and mission-driven team culture
- Full training provided - we’ll support your growth every step of the way
- Opportunity to work at the cutting edge of veterinary science and technology
- £300-£500 CPD annual allowance
- Up to two days/annum paid CPD leave
- Availability to attend key industry events such as LVS etc.
- £25–£32k annual salary, depending on experience
- 5 days per week on-site
- Core hours 9–5pm, with flexibility
- 25 days + bank holidays annual leave
