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- Tasks: Provide top-notch technical support and troubleshoot software issues for clients worldwide.
- Company: Join Zynk, a leading data integration solutions provider in Newcastle.
- Benefits: Enjoy a competitive salary, professional development opportunities, and a supportive team culture.
- Why this job: Make a real impact while working in a dynamic environment focused on innovation and excellence.
- Qualifications: Strong tech skills, customer-focused mindset, and prior experience in technical support are preferred.
- Other info: Diversity is valued; all qualified candidates are encouraged to apply.
The predicted salary is between 20000 - 24000 £ per year.
Location: Newcastle
Salary: £25,000 - £30,000 DOE
Type: Full-Time
Are you passionate about technology, problem-solving, and helping customers succeed? Join Zynk, a leading provider of Data integration solutions, as a Technical Support Engineer and become part of a dynamic team where your expertise will make a real impact!
About The Role
As a Technical Support Engineer, you'll play a pivotal role in ensuring our customers get the most from Zynk's solutions. You'll handle a variety of technical challenges, assist with integration setups, and deliver exceptional support to our clients worldwide.
Key Responsibilities
- Provide first-class technical support to our customers via email, phone, and remote sessions.
- Troubleshoot, diagnose, and resolve software and system-related issues.
- Assist with the deployment, configuration, and integration of Zynk products.
- Collaborate with the development and product teams to resolve advanced issues.
- Document technical processes, FAQs, and customer resolutions.
- Contribute to continuous improvement of support tools and processes.
What We're Looking For
- Technical Expertise: Strong understanding of software systems and troubleshooting business processes. Experience with XML, SQL, C#, REST APIs are a plus.
- Customer-Focused: Exceptional communication and interpersonal skills, with a knack for explaining technical concepts to non-technical users.
- Problem-Solving Skills: Logical thinker with the ability to resolve complex technical challenges efficiently.
- Experience: Prior experience in a technical support or engineering role is highly desirable.
Why Join Zynk?
- Be part of a growing company with a commitment to innovation and excellence.
- Opportunities for professional development and career growth.
- Supportive and collaborative team culture.
- Competitive salary and benefits package.
How To Apply
Ready to take the next step in your career? Join Zynk and help us deliver technical excellence to businesses worldwide! We value diversity and welcome applications from all qualified candidates.
Technical Support Engineer employer: zynk
Contact Detail:
zynk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with Zynk's products and services. Understanding their data integration solutions will not only help you during the interview but also show your genuine interest in the company.
✨Tip Number 2
Brush up on your technical skills, especially in XML, SQL, C#, and REST APIs. Being able to demonstrate your knowledge in these areas can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved technical issues. Sharing specific examples will highlight your problem-solving skills and customer-focused approach.
✨Tip Number 4
Network with current or former employees of Zynk on platforms like LinkedIn. They can provide valuable insights into the company culture and the role, which can help you tailor your approach.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant technical skills such as XML, SQL, C#, and REST APIs. Emphasise any previous experience in technical support or engineering roles to align with what Zynk is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and problem-solving. Mention specific examples of how you've helped customers succeed in the past, showcasing your customer-focused approach.
Showcase Problem-Solving Skills: During the application process, include examples of complex technical challenges you've resolved. This will demonstrate your logical thinking and ability to troubleshoot effectively, which are key for the Technical Support Engineer role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a technical support position.
How to prepare for a job interview at zynk
✨Showcase Your Technical Skills
Make sure to highlight your understanding of software systems and troubleshooting processes. Be prepared to discuss your experience with XML, SQL, C#, and REST APIs, as these are key areas for the role.
✨Demonstrate Customer-Focused Communication
Since the role involves assisting customers, practice explaining technical concepts in simple terms. Think of examples where you've successfully communicated complex information to non-technical users.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical technical challenges during the interview. Brush up on your logical thinking skills and be ready to walk through your thought process for resolving complex issues.
✨Research Zynk and Its Solutions
Familiarise yourself with Zynk's products and services. Understanding their data integration solutions will not only show your interest but also help you tailor your responses to align with their business needs.
