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- Tasks: Provide top-notch technical support and troubleshoot software issues for clients.
- Company: Join Zynk, a leader in data integration solutions, making a real impact.
- Benefits: Enjoy a competitive salary, professional development, and a supportive team culture.
- Why this job: Be part of an innovative company with opportunities for growth and collaboration.
- Qualifications: Strong tech skills, customer-focused mindset, and prior support experience preferred.
- Other info: Diversity is valued; all qualified candidates are encouraged to apply.
The predicted salary is between 21500 - 25500 £ per year.
Location: Newcastle
Salary: £25,000 - £30,000 DOE
Type: Full-Time
Are you passionate about technology, problem-solving, and helping customers succeed? Join Zynk, a leading provider of Data integration solutions, as a Technical Support Engineer and become part of a dynamic team where your expertise will make a real impact!
About the Role:
As a Sage Support Engineer, you'll play a pivotal role in ensuring our customers get the most from Zynk's solutions. You'll handle a variety of technical challenges, assist with integration setups, and deliver exceptional support to our clients worldwide.
Key Responsibilities:
- Provide first-class technical support to our customers via email, phone, and remote sessions.
- Troubleshoot, diagnose, and resolve software and system-related issues.
- Assist with the deployment, configuration, and integration of Zynk products.
- Collaborate with the development and product teams to resolve advanced issues.
- Document technical processes, FAQs, and customer resolutions.
- Contribute to continuous improvement of support tools and processes.
What We're Looking For:
- Technical Expertise: Strong understanding of software systems and troubleshooting business processes. Experience with XML, SQL, C#, REST APIs are a plus.
- Customer-Focused: Exceptional communication and interpersonal skills, with a knack for explaining technical concepts to non-technical users.
- Problem-Solving Skills: Logical thinker with the ability to resolve complex technical challenges efficiently.
- Experience: Prior experience in a technical support or engineering role is highly desirable.
Why Join Zynk?
- Be part of a growing company with a commitment to innovation and excellence.
- Opportunities for professional development and career growth.
- Supportive and collaborative team culture.
- Competitive salary and benefits package.
How to Apply:
Ready to take the next step in your career? Join Zynk and help us deliver technical excellence to businesses worldwide! We value diversity and welcome applications from all qualified candidates.
Sage Support Engineer employer: zynk
Contact Detail:
zynk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sage Support Engineer
✨Tip Number 1
Familiarise yourself with Sage products and services. Understanding the specific software solutions Zynk offers will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your technical skills, especially in XML, SQL, C#, and REST APIs. Being able to discuss these technologies confidently will set you apart from other candidates.
✨Tip Number 3
Prepare for common technical support scenarios. Think about how you would troubleshoot various issues and be ready to share your thought process during the interview.
✨Tip Number 4
Showcase your customer service skills. Be prepared to discuss past experiences where you successfully helped customers, as this role heavily focuses on client interaction and support.
We think you need these skills to ace Sage Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Sage Support Engineer position. Tailor your application to highlight how your skills and experiences align with what Zynk is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in technical support or engineering roles. Mention specific technologies you have worked with, such as XML, SQL, C#, or REST APIs, to demonstrate your technical expertise.
Showcase Problem-Solving Skills: Provide examples in your application that showcase your problem-solving abilities. Describe situations where you successfully diagnosed and resolved technical issues, particularly in a customer-focused environment.
Craft a Compelling Cover Letter: Write a personalised cover letter that explains why you are passionate about technology and helping customers succeed. Use this opportunity to convey your communication skills and ability to explain complex concepts to non-technical users.
How to prepare for a job interview at zynk
✨Showcase Your Technical Skills
Make sure to highlight your understanding of software systems and troubleshooting processes during the interview. Be prepared to discuss your experience with XML, SQL, C#, and REST APIs, as these are key areas for the Sage Support Engineer role.
✨Demonstrate Customer-Focused Communication
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. Think of examples where you've successfully communicated complex information to non-technical users, as this will show your ability to connect with clients.
✨Prepare for Problem-Solving Scenarios
Expect to face some technical challenges during the interview. Prepare by thinking through common issues you might encounter in a support role and how you would approach solving them. This will demonstrate your logical thinking and problem-solving skills.
✨Research Zynk and Its Products
Familiarise yourself with Zynk's solutions and their integration processes. Showing that you understand the company’s products and how they benefit customers will reflect your genuine interest in the role and the company.
