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- Tasks: Provide top-notch technical support and troubleshoot software issues for our global clients.
- Company: Join Zynk, a leader in data integration solutions with a focus on innovation.
- Benefits: Enjoy a competitive salary, professional development, and a supportive team culture.
- Why this job: Make a real impact by helping businesses succeed with cutting-edge technology.
- Qualifications: Strong tech skills, customer-focused mindset, and problem-solving abilities are essential.
- Other info: Be part of a dynamic team with excellent career growth opportunities.
The predicted salary is between 25000 - 30000 £ per year.
Location: Newcastle
Salary: £25,000 - £30,000 DOE
Type: Full-Time
Are you passionate about technology, problem-solving, and helping customers succeed? Join Zynk, a leading provider of Data integration solutions, as a Technical Support Engineer and become part of a dynamic team where your expertise will make a real impact.
About the Role: As a Sage Support Engineer, you'll play a pivotal role in ensuring our customers get the most from Zynk's solutions. You'll handle a variety of technical challenges, assist with integration setups, and deliver exceptional support to our clients worldwide.
Key Responsibilities:
- Provide first-class technical support to our customers via email, phone, and remote sessions.
- Troubleshoot, diagnose, and resolve software and system-related issues.
- Assist with the deployment, configuration, and integration of Zynk products.
- Collaborate with the development and product teams to resolve advanced issues.
- Document technical processes, FAQs, and customer resolutions.
- Contribute to continuous improvement of support tools and processes.
What We're Looking For:
- Technical Expertise: Strong understanding of software systems and troubleshooting business processes. Experience with XML, SQL, C#, REST APIs are a plus.
- Customer-Focused: Exceptional communication and interpersonal skills, with a knack for explaining technical concepts to non-technical users.
- Problem-Solving Skills: Logical thinker with the ability to resolve complex technical challenges efficiently.
- Experience: Prior experience in a technical support or engineering role is highly desirable.
Why Join Zynk?
- Be part of a growing company with a commitment to innovation and excellence.
- Opportunities for professional development and career growth.
- Supportive and collaborative team culture.
- Competitive salary and benefits package.
How to Apply: Ready to take the next step in your career? Join Zynk and help us deliver technical excellence to businesses worldwide. We value diversity and welcome applications from all qualified candidates.
About Zynk: At Zynk, we're on a mission to simplify data integration for businesses across the ecommerce, CRM, and accounting ecosystems. Our platform helps automate complex workflows and eliminate repetitive tasks, giving our customers the freedom to focus on what they do best. We're a team of thinkers, builders, and problem-solvers working together to make seamless automation accessible for growing businesses. Whether we're designing intuitive tools or delivering exceptional support, we believe in doing things with purpose, precision, and integrity. If you're passionate about building technology that has real-world impact, you'll feel right at home here.
Sage Support Engineer employer: zynk
Contact Detail:
zynk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sage Support Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, and connect with current Zynk employees on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills. Make sure you can confidently discuss XML, SQL, C#, and REST APIs. Practise explaining complex concepts in simple terms, as you'll need to communicate effectively with non-technical users.
✨Tip Number 3
Show off your problem-solving skills during interviews! Be ready to tackle hypothetical scenarios or real-life challenges that a Sage Support Engineer might face. Think out loud and demonstrate your logical thinking process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Zynk team and contributing to our mission of simplifying data integration.
We think you need these skills to ace Sage Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Sage Support Engineer role. Highlight any technical expertise, especially with software systems, XML, SQL, or C#, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and how your problem-solving skills can help our customers succeed at Zynk. Keep it engaging and personal.
Showcase Your Customer Focus: Since we value exceptional communication, share examples of how you've helped customers in the past. Whether it's through troubleshooting or explaining complex concepts, let us know how you make tech accessible!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at zynk
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around XML, SQL, C#, and REST APIs. Be ready to discuss how you've used these technologies in past roles or projects, as this will show your expertise and problem-solving abilities.
✨Practice Customer Communication
Since the role is customer-focused, practice explaining complex technical concepts in simple terms. You might be asked to demonstrate how you'd help a non-technical user solve an issue, so think of examples where you've done this before.
✨Show Your Problem-Solving Skills
Prepare for scenario-based questions that test your troubleshooting skills. Think of specific challenges you've faced in previous roles and how you resolved them. This will highlight your logical thinking and ability to handle complex issues efficiently.
✨Research Zynk and Its Culture
Familiarise yourself with Zynk's mission and values. Understanding their commitment to innovation and excellence will help you align your answers with what they’re looking for. Plus, it shows genuine interest in the company and its goals.
