Operations Manager (Mandarin speaking)

Zymix is the definitive lifestyle ecosystem for the digital generation-bridging the gap between social connection and real-world experience. Transcending the \"Super App\" model, Zymix fuses hyper-social interaction with a seamless service layer, empowering global youth to integrate a wide range of services beyond social networking, discover Al-curated experiences, and unlock essential services in one fluid motion. We are redefining the platform economy by prioritising authenticity, community, and friction-free living.

Key Responsibilities

Local Market Research & User Insights

• Continuously track social behaviour trends, competitor activity, and cultural trends among UK Gen Z (especially university students).
• Produce regular local user insight reports through online surveys, offline focus groups, and user interviews.
• Provide localisation recommendations to the product team (e.g., UK user preferences for interaction design, visual style, feature prioritisation).

Online & Offline Event Planning and Execution

• Plan and launch online campaigns tailored to UK local culture (e.g., campus idol incubation programs, topic/hashtag challenges).
• Plan and execute offline events (e.g., campus club partnerships, city exploration competitions, watch parties), owning the full process from concept design and venue coordination to materials prep and on-site execution.
• Build and maintain partnerships with UK university clubs, student unions, and local KOCs (Key Opinion Consumers).
• Track event performance data (participation rate, UGC output, conversion funnel), produce post-event reports, and continuously optimise.

Social Content Ecosystem Development

• Plan social media campaigns around UK cultural moments (e.g., Notting Hill Carnival, Pride Month, back-to-school season).
• Identify and maintain a pipeline of local KOC/KOL resources, driving creator onboarding and content output.

Local Operations System Building

• Establish local operations SOPs (event execution playbooks, social media operating standards, KOC management processes, etc.)
• Work closely with HQ product, engineering, and design teams to drive the implementation of localisation feature requirements.

About you

• Bachelor's degree or above, with 2–4 years of experience in operations, marketing, or event planning.
• Strong understanding of UK Gen Z (18–25) culture and social habits; experience operating within UK university student communities is a plus.
• Excellent written and verbal communication skills in both English and Mandarin (required for daily communication with the China team).
• Full-cycle experience planning and executing both online and offline events.
• Familiar with the operating logic and content trends of major social platforms such as TikTok, Instagram, and Threads.
• Data-driven mindset, able to evaluate operational performance through data and optimise strategy accordingly.
• Highly self-motivated, able to independently drive projects from 0 to 1.

Nice to have

• Experience in local operations for a social app or content platform.
• Existing resources with UK university clubs, KOCs/MCNs.
• Experience building a local team from 0 to 1.
• Proficient in using AI tools to support daily work.
• Experience with tools such as Canva, Meta Business Suite, etc.

Why Zymix

• Build a category-defining product for UK and European Gen-Z from day one.
• Small senior team, direct access to leadership, fast decision-making.
• Private healthcare through AXA from day 1. Including group income protection and group life cover.
• Vibrant Soho office with free breakfast and afternoon snacks, weekly happy hour & more.
• Competitive salary (DOE) + benefits package.