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For Companies At a Glance
- Tasks: Lead customer success initiatives, onboard new clients, and drive upsell growth.
- Company: Join Zuum, a fast-growing tech startup revolutionising the logistics industry.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact in a dynamic environment while helping customers succeed.
- Qualifications: Experience in customer success or account management is a plus.
- Other info: Collaborate with cross-functional teams and mentor junior staff for team success.
The predicted salary is between 36000 - 60000 £ per year.
The Enterprise Customer Success Manager (CSM) is responsible for onboarding new customers, driving upsell growth, and mitigating churn. The CSM will ensure customer success by delivering value, building processes, and fostering strong relationships. The role includes working as a Subject Matter Expert (SME) for partner integrations and managing a Customer Success Associate (CSA) to achieve team goals.
Day‑to‑Day Responsibilities
- Customer Success Leadership
- Own the post‑sales customer journey, including onboarding, engagement, and growth.
- Ensure seamless transitions from sales to implementation, turning new customers into trained and successful users quickly.
- Act as the primary point of contact for customers, delivering both good and bad news professionally.
- Advocate for the company and the customer, balancing their respective goals and needs.
- Team Management
- Manage and mentor the assigned CSA to ensure team success in onboarding and account management.
- Drive team performance in minimizing churn and maximizing upsell opportunities.
- Escalate challenges and provide regular updates with the technical team, ensuring alignment and resolution of complex issues.
- Process Development and Execution
- Build and implement processes around Quarterly Business Reviews (QBRs) and customer onboarding.
- Create scalable frameworks for measuring and improving customer success metrics.
- Collaborate with Product and Marketing teams to gather feedback and develop case studies.
- Revenue and Retention Accountability
- Drive upsell growth both directly and through team efforts.
- Minimize churn by proactively addressing risks and delivering consistent value.
- Contribute to organizational revenue attainment by meeting or exceeding targets.
- Collaboration and SME Role
- Work cross‑functionally with Product, Sales, and Marketing teams to enhance customer experiences and integrations.
- Serve as the SME for partner integrations, ensuring smooth and effective collaborations.
- Maintain a feedback loop to provide insights into customer needs and opportunities for product improvement.
- Ownership of Goals and Priorities
- Own your calendar: Focus on high‑impact activities and effective time management.
- Prioritise tasks that align with goals for customer success, upsells, and churn reduction.
- Balance hands‑on execution with leadership responsibilities by delegating effectively.
A Little Bit About Us: Zuum is a rapidly growing, tech startup which is transforming the $1.2 trillion logistics industry. We connect enterprise shippers to carriers on an automated platform. To better understand what we are about, please check out our website Zuum Transportation and our Career Page.
Enterprise Customer Success Manager in Irvine employer: Zuum Transportation
Contact Detail:
Zuum Transportation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Success Manager in Irvine
✨Tip Number 1
Network like a pro! Reach out to current employees at Zuum on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Enterprise Customer Success Manager role.
✨Tip Number 2
Prepare for the interview by understanding Zuum's mission and values. Be ready to discuss how your skills can help drive customer success and upsell growth, showing that you’re not just a fit for the role but also for the company culture.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you've turned challenges into opportunities, especially in customer success scenarios. This will demonstrate your ability to mitigate churn and deliver value.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can set you apart from other candidates. And remember, apply through our website for the best chance!
We think you need these skills to ace Enterprise Customer Success Manager in Irvine
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let us see your enthusiasm for helping customers succeed. Share specific examples of how you've driven customer engagement or growth in previous roles. We love to see candidates who genuinely care about making a difference!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience that aligns with the Enterprise Customer Success Manager role. Use keywords from the job description to show us you understand what we're looking for. It helps us see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see your qualifications and how they relate to the role. A well-structured application goes a long way!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll get to explore more about us and what we do while you’re at it!
How to prepare for a job interview at Zuum Transportation
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like churn rate and upsell growth. Be ready to discuss how you've used these metrics in past roles to drive results. This shows you understand the importance of data in managing customer relationships.
✨Demonstrate Your Leadership Skills
As a CSM, you'll be managing a team. Prepare examples of how you've successfully led teams or mentored others in previous positions. Highlight specific instances where your leadership made a difference in customer onboarding or retention.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss challenges you've faced in customer success roles and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how you balanced customer needs with company goals.
✨Research Zuum and Its Industry
Familiarise yourself with Zuum's platform and the logistics industry. Understand their unique selling points and how they differentiate themselves from competitors. This knowledge will help you tailor your responses and demonstrate genuine interest in the company.
