At a Glance
- Tasks: Analyse customer feedback and data to enhance the car finance experience.
- Company: Join Zuto, a dynamic fintech transforming car finance with integrity.
- Benefits: Enjoy flexible working, health perks, and a vibrant workplace culture.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on customer experiences while developing your analytical skills.
- Qualifications: Recent graduate or early-career professional with a passion for customer insight.
The predicted salary is between 28000 - 35000 £ per year.
Location – Manchester City Centre
Who We Are
Join our team of passionate Zutonites and help transform the car finance experience with simplicity and integrity. Since our journey began in 2006, we’ve grown to a team of over 450 people, all driven by a shared purpose: to make buying a car transparent and hassle‑free. We know how important cars are in people’s everyday lives, for work, family, and freedom, and that’s why we’re proud to help hundreds of thousands of customers every year. From day one, we’ve been redefining what success looks like, creating something special at Zuto: a business that leaves a lasting, positive legacy. If you’re looking for a role where you can engage customers, generate opportunities and play a key part in driving growth, you’ll fit right in. Join a team that values energy, collaboration and delivering results, while enjoying the journey along the way.
The Role
As a Graduate Customer Experience & Insight Analyst, you’ll play a key role in helping Zuto understand and improve the customer journey. You’ll analyse customer feedback, complaints and operational data to uncover trends, identify opportunities and support meaningful improvements across the business. This role would suit a graduate or early‑career professional who enjoys working with data, solving problems and turning insight into action. It’s a fantastic opportunity to develop experience across customer experience, operational insight and business performance within a fast‑paced fintech environment.
What You’ll Be Doing
- Managing customer feedback channels including NPS, Trustpilot and customer surveys.
- Monitoring, categorising and analysing customer feedback to identify trends and recurring themes.
- Supporting Customer Experience and Complaints teams through regular reporting, insight generation and performance analysis.
- Identifying root causes impacting customer experience and recommending improvements.
- Producing clear and meaningful insight to support operational and strategic decision‑making.
- Creating and maintaining dashboards, reporting documentation and tracking tools.
- Supporting the monitoring of operational KPIs and service performance metrics.
- Presenting key findings, trends and recommendations to stakeholders in a clear and engaging way.
- Supporting rota and resource planning activities where required, including holiday coordination and operational coverage.
- Working closely with Operations, Marketing and Customer Experience teams to better understand customer behaviours and improve the customer journey.
- Supporting the development of surveys, feedback mechanisms and Customer Experience initiatives.
- Championing a customer‑focused culture by promoting insight‑led improvements across the business.
- Collaborating with teams to implement changes that improve customer outcomes and operational efficiency.
What You’ll Need
We’re looking for someone analytical, customer‑focused and naturally curious, with a passion for understanding customer behaviour and improving experiences. You’ll need:
- To be a graduate or early‑career professional with an interest in customer experience, insight or business improvement.
- Strong analytical and problem‑solving skills, with the ability to identify trends and translate findings into practical recommendations.
- Good numerical skills and strong attention to detail.
- Confidence working with data from multiple sources including customer feedback, complaints and operational reporting.
- Strong communication skills, with the ability to present insight clearly to different stakeholders.
- Good organisational skills and the ability to manage multiple priorities.
- Strong Excel and reporting skills; experience with reporting or data visualisation tools would be beneficial.
- A proactive, collaborative mindset with a willingness to learn and improve.
Financial Wellbeing
- Access to free independent financial advice
- Cycle to work scheme
- Season ticket loans and discounted travel options
Physical & Mental Wellbeing
- GP Anytime service for you and your family
- Health cash‑back plan & access to wellbeing apps (including Thrive)
- Discounted gym memberships & free digital fitness classes
- Free counselling sessions & mental health first aiders
- Dedicated menopause policy & wellbeing support network
Family Friendly
- Enhanced caregiver leave (primary & secondary) from day one
- Flexible and shared parental leave
- Fertility and foster‑friendly policies
- Birthdays off and volunteer days
- Bring your dog to work and free in‑office massage days
- Free drinks, fruit, snacks and regular social events
- Regular gifting and celebrations throughout the year
- Active ESG groups supporting wellbeing, inclusion, community and planet initiatives
Zuto is committed to nurturing a progressive and inclusive culture and provides equal employment opportunities. No applicant or Zutonite is discriminated against based on age, disability, gender reassignment, marriage and civil partnership, pregnancy, race, religion or belief, sex, or sexual orientation.
Graduate CX & Insight Analyst — Data-Driven Impact in Manchester employer: Zuto
At Zuto, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Manchester City Centre. Our commitment to employee growth is evident through our comprehensive training programmes and collaborative environment, where every Zutonite is encouraged to contribute to meaningful improvements in customer experience. With a range of benefits including flexible working options, enhanced family leave, and a focus on wellbeing, we ensure that our team thrives both personally and professionally while making a positive impact in the car finance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate CX & Insight Analyst — Data-Driven Impact in Manchester
✨Tip Number 1
Network like a pro! Reach out to current Zutonites on LinkedIn or at events. Ask them about their experiences and any tips they might have for landing the Graduate CX & Insight Analyst role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for your interview by diving deep into Zuto's values and mission. Think about how your skills in data analysis and customer insight can contribute to making car finance hassle-free. Show us you’re not just a fit for the role, but for the culture too!
✨Tip Number 3
Practice your presentation skills! You’ll need to present insights clearly to stakeholders, so grab a friend and run through your findings. The more comfortable you are, the better you’ll shine during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Zuto team!
We think you need these skills to ace Graduate CX & Insight Analyst — Data-Driven Impact in Manchester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer experience and data shine through. We want to see that you’re genuinely excited about the role and how you can contribute to improving the customer journey at Zuto.
Be Specific with Examples:Use specific examples from your studies or previous experiences to demonstrate your analytical skills and problem-solving abilities. We love seeing how you’ve tackled challenges and what insights you’ve gained from them.
Tailor Your Application:Make sure to tailor your application to reflect the key responsibilities and skills mentioned in the job description. Highlight your relevant experiences and how they align with what we’re looking for in a Graduate CX & Insight Analyst.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Zuto
✨Know Your Data
As a Graduate Customer Experience & Insight Analyst, you'll be working with data daily. Brush up on your analytical skills and be prepared to discuss how you've used data in the past to identify trends or solve problems. Bring examples of any projects or coursework where you’ve turned insights into actionable recommendations.
✨Understand Customer Experience
Familiarise yourself with the customer journey and the importance of customer feedback channels like NPS and Trustpilot. Be ready to share your thoughts on how you would approach analysing customer feedback and what improvements you might suggest based on common themes.
✨Showcase Your Communication Skills
You'll need to present findings clearly to various stakeholders. Practice explaining complex data in simple terms. Consider preparing a mini-presentation on a relevant topic, so you can demonstrate your ability to communicate insights effectively during the interview.
✨Be Proactive and Curious
Zuto values a proactive mindset. During the interview, express your enthusiasm for learning and improving processes. Share examples of times when you took the initiative to solve a problem or improve a situation, showing that you’re not just reactive but also forward-thinking.
