At a Glance
- Tasks: Analyse customer feedback and improve the car finance experience.
- Company: Join Zuto, a passionate team transforming car finance with integrity.
- Benefits: Enjoy financial wellbeing perks, mental health support, and flexible working options.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Make a real impact on customer experiences in a fast-paced fintech environment.
- Qualifications: Recent graduate or early-career professional with strong analytical skills.
The predicted salary is between 25000 - 32000 £ per year.
Location – Manchester City Centre
Who We Are
Join our team of passionate Zutonites and help transform the car finance experience with simplicity and integrity. Since our journey began in 2006, we’ve grown to a team of over 450 people, all driven by a shared purpose: to make buying a car transparent and hassle-free. We know how important cars are in people’s everyday lives, for work, family, and freedom, and that’s why we’re proud to help hundreds of thousands of customers every year. From day one, we’ve been redefining what success looks like, creating something special at Zuto: a business that leaves a lasting, positive legacy. If you’re looking for a role where you can engage customers, generate opportunities and play a key part in driving growth, you’ll fit right in. Join a team that values energy, collaboration and delivering results, while enjoying the journey along the way.
The Role
As a Graduate Customer Experience & Insight Analyst, you’ll play a key role in helping Zuto understand and improve the customer journey. You’ll analyse customer feedback, complaints and operational data to uncover trends, identify opportunities and support meaningful improvements across the business. This role would suit a graduate or early-career professional who enjoys working with data, solving problems and turning insight into action. It’s a fantastic opportunity to develop experience across customer experience, operational insight and business performance within a fast-paced fintech environment.
What You’ll Be Doing
- Managing customer feedback channels including NPS, Trustpilot and customer surveys.
- Monitoring, categorising and analysing customer feedback to identify trends and recurring themes.
- Supporting Customer Experience and Complaints teams through regular reporting, insight generation and performance analysis.
- Identifying root causes impacting customer experience and recommending improvements.
- Producing clear and meaningful insight to support operational and strategic decision-making.
- Creating and maintaining dashboards, reporting documentation and tracking tools.
- Supporting the monitoring of operational KPIs and service performance metrics.
- Presenting key findings, trends and recommendations to stakeholders in a clear and engaging way.
- Supporting rota and resource planning activities where required, including holiday coordination and operational coverage.
- Working closely with Operations, Marketing and Customer Experience teams to better understand customer behaviours and improve the customer journey.
- Supporting the development of surveys, feedback mechanisms and Customer Experience initiatives.
- Championing a customer-focused culture by promoting insight-led improvements across the business.
- Collaborating with teams to implement changes that improve customer outcomes and operational efficiency.
What You’ll Need
We’re looking for someone analytical, customer-focused and naturally curious, with a passion for understanding customer behaviour and improving experiences. You’ll need:
- To be a graduate or early-career professional with an interest in customer experience, insight or business improvement.
- Strong analytical and problem-solving skills, with the ability to identify trends and translate findings into practical recommendations.
- Good numerical skills and strong attention to detail.
- Confidence working with data from multiple sources including customer feedback, complaints and operational reporting.
- Strong communication skills, with the ability to present insight clearly to different stakeholders.
- Good organisational skills and the ability to manage multiple priorities.
- Strong Excel and reporting skills; experience with reporting or data visualisation tools would be beneficial.
- A proactive, collaborative mindset with a willingness to learn and improve.
Why Join Zuto?
At Zuto, we don’t just talk about supporting our people — we live it. Here’s what makes being a Zutonite so special:
- Financial Wellbeing: Pension scheme, life assurance & income protection, access to free independent financial advice, lifestyle, restaurant & shopping discounts, cycle to work scheme, season ticket loans and discounted travel options.
- Physical & Mental Wellbeing: GP Anytime service for you and your family, health cash-back plan & access to wellbeing apps (including Thrive), discounted gym memberships & free digital fitness classes, free counselling sessions & mental health first aiders, dedicated menopause policy & wellbeing support network.
- Family Friendly: Enhanced caregiver leave (primary & secondary) from day one, flexible and shared parental leave, fertility and foster-friendly policies.
- Culture & Perks: Birthdays off and volunteer days, bring your dog to work and free in-office massage days, free drinks, fruit, snacks and regular social events, regular gifting and celebrations throughout the year, active ESG groups supporting wellbeing, inclusion, community and planet initiatives.
Apply Today
Be part of a certified B Corp that’s changing car finance for good — and have fun while doing it. Zuto is committed to nurturing a progressive and inclusive culture and provides equal employment opportunities. No applicant or Zutonite is discriminated against based on age, disability, gender reassignment, marriage and civil partnership, pregnancy, race, religion or belief, sex, or sexual orientation.
Graduate Customer Experience & Insight Analyst in Manchester employer: Zuto
Zuto is an exceptional employer located in the vibrant Manchester City Centre, offering a dynamic work environment where collaboration and innovation thrive. With a strong commitment to employee wellbeing, Zuto provides comprehensive benefits including financial advice, health support, and family-friendly policies, all while fostering a culture that celebrates diversity and community engagement. As a Graduate Customer Experience & Insight Analyst, you'll have the opportunity to grow your skills in a fast-paced fintech setting, making a meaningful impact on customer experiences and business performance.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Customer Experience & Insight Analyst in Manchester
✨Tip Number 1
Get to know Zuto inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current Zutonites on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for interviews by practising common questions related to customer experience and data analysis. Use the STAR method to structure your answers and highlight your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining the Zuto family.
We think you need these skills to ace Graduate Customer Experience & Insight Analyst in Manchester
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for customer experience and data analysis right from the start. Share any relevant projects or experiences that highlight your interest in improving customer journeys.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the skills and qualities we’re looking for. Use keywords from the job description to show you understand what we value at Zuto.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your insights and experiences are easy to follow and relevant to the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Zuto
✨Know Your Customer Experience Basics
Before the interview, brush up on key concepts related to customer experience and insight analysis. Understand how customer feedback channels like NPS and Trustpilot work, as well as the importance of analysing trends in customer behaviour. This will show your genuine interest in the role and help you engage in meaningful discussions.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used analytical skills to solve problems or improve processes. Whether it's a project from university or an internship, be ready to explain how you identified trends and turned insights into actionable recommendations. This will demonstrate your fit for the analytical demands of the role.
✨Communicate Clearly and Confidently
Practice presenting your insights clearly, as strong communication skills are crucial for this position. You might be asked to explain complex data findings to stakeholders, so consider rehearsing with friends or family. The clearer you can convey your thoughts, the more confident you'll appear during the interview.
✨Emphasise Your Collaborative Mindset
Zuto values teamwork, so be prepared to discuss how you've worked collaboratively in the past. Share experiences where you contributed to a team project or helped implement changes based on collective insights. Highlighting your ability to work well with others will resonate with their company culture.
