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For Companies At a Glance
- Tasks: Manage relationships with lenders and ensure smooth deal processing.
- Company: Join Zuto, a passionate team transforming car finance since 2006.
- Benefits: Competitive salary, financial advice, wellness support, and fun perks.
- Why this job: Make a real impact in car finance while enjoying a vibrant workplace culture.
- Qualifications: Experience in relationship management and understanding of car finance processes.
- Other info: Enjoy birthdays off, volunteer days, and a dog-friendly office.
The predicted salary is between 36000 - 60000 £ per year.
Location: Manchester City Centre
Salary: Competitive base salary
Who We Are
Join our team of passionate Zutonites and help transform the car finance experience with simplicity and integrity. Since our journey began in 2006, we’ve grown to a team of over 450 people, all driven by a shared purpose: to make buying a car transparent and hassle-free. We know how important cars are in people’s everyday lives, for work, family, and freedom, and that’s why we’re proud to help hundreds of thousands of customers every year. From day one, we’ve been redefining what success looks like, creating something special at Zuto: a business that leaves a lasting, positive legacy. If you’re looking for a place where your ideas matter, your growth is supported, and your achievements are celebrated, you’ll fit right in. Join a team that values collaboration, ambition, and doing the right thing, while having a lot of fun along the way.
The Role
As an Aftercare Relationship Manager, you’ll own and manage strategic relationships with our panel lenders and key external system providers. Acting as the senior operational and commercial contact, you’ll protect and grow funding partnerships, drive continuous improvement, and ensure seamless end-to-end deal processing. This is a highly cross-functional, commercially driven role that blends relationship management, operational oversight, systems coordination and performance insight.
What you'll be doing
- Owning and managing strategic relationships with panel lenders, acting as the primary contact for operational, commercial and escalated matters.
- Overseeing the Lender Invoice & Reconciliation process, ensuring accuracy, transparency and timely resolution of discrepancies.
- Managing relationships with external system providers (e.g. finance platforms, decisioning systems, integration partners).
- Acting as the key liaison between business stakeholders and technology partners.
- Supporting commercial negotiations, funding line renewals and onboarding of new lender partnerships.
- Analysing lender performance data and market trends to increase funding penetration and improve conversion.
What You’ll Need
- We’re looking for a commercially astute Relationship Manager with strong operational understanding of car finance and funding processes.
- Proven experience managing lender or financial services partnerships, ideally within automotive finance or a regulated environment.
- Strong understanding of funding processes, SLAs, payout mechanics and commercial performance metrics.
- Experience overseeing reconciliation processes and managing escalations professionally and commercially.
- Confidence working cross-functionally across Sales, Operations, Compliance, Finance and IT.
- Experience working with external system providers or finance platforms.
- Strong analytical skills, with the ability to translate performance data into clear action plans.
- Excellent stakeholder management and negotiation skills.
- A proactive, commercially driven and solutions-focused mindset.
Why Join Zuto?
At Zuto, we don’t just talk about supporting our people — we live it. Here’s what makes being a Zutonite so special:
- Financial Wellbeing
- Pension scheme, life assurance & income protection
- Access to free independent financial advice
- Lifestyle, restaurant & shopping discounts
- Cycle to work scheme
- Season ticket loans and discounted travel options
- Physical & Mental Wellbeing
- GP Anytime service for you and your family
- Health cash-back plan & access to wellbeing apps (including Thrive)
- Discounted gym memberships & free digital fitness classes
- Free counselling sessions & mental health first aiders
- Dedicated menopause policy & wellbeing support network
- Family Friendly
- Enhanced caregiver leave (primary & secondary) from day one
- Flexible and shared parental leave
- Fertility and foster-friendly policies
- Culture & Perks
- Birthdays off and volunteer days
- Bring your dog to work and free in-office massage days
- Free drinks fridge, fruit, snacks, and regular social events — from nights out to hikes
- Regular gifting and celebrations throughout the year
- Active ESG groups supporting wellbeing, inclusion, community and planet initiatives
Apply Today
Be part of a certified B Corp that’s changing car finance for good — and have fun while doing it. Zuto is committed to nurturing a progressive and inclusive culture and provides equal employment opportunities. No applicant or Zutonite is discriminated against based on age, disability, gender reassignment, marriage and civil partnership, pregnancy, race, religion or belief, sex, or sexual orientation.
Aftercare Relationship Manager in Manchester employer: Zuto
Contact Detail:
Zuto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare Relationship Manager in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the car finance industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Zuto and understand their values and culture. Think about how your experience aligns with the role of Aftercare Relationship Manager. Practice common interview questions and come armed with examples that showcase your skills.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great opportunity to reiterate why you’re the perfect fit for the team at Zuto.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Zuto family. Let’s make this happen!
We think you need these skills to ace Aftercare Relationship Manager in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Aftercare Relationship Manager role. Highlight your experience in managing lender partnerships and your understanding of car finance processes. We want to see how your skills align with what we do at Zuto!
Showcase Your Analytical Skills: Since this role involves analysing lender performance data, don’t forget to mention any relevant experience you have with data analysis. We love seeing candidates who can turn numbers into actionable insights, so share examples of how you've done this in the past.
Demonstrate Relationship Management Experience: We’re looking for someone who can manage relationships effectively. Use your application to showcase specific instances where you’ve successfully navigated complex stakeholder interactions or resolved escalations. This will help us see your fit for the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team of passionate Zutonites!
How to prepare for a job interview at Zuto
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of car finance and funding processes. Understand the key metrics and SLAs that are relevant to the role of an Aftercare Relationship Manager. This will not only show your expertise but also demonstrate your genuine interest in the position.
✨Showcase Your Relationship Management Skills
Be prepared to discuss your experience managing lender partnerships. Think of specific examples where you've successfully navigated challenges or improved relationships. Highlight your negotiation skills and how you've driven continuous improvement in past roles.
✨Prepare for Cross-Functional Questions
Since this role involves working across various departments, be ready to explain how you've collaborated with teams like Sales, Operations, and IT in the past. Share examples that illustrate your ability to communicate effectively and manage stakeholder expectations.
✨Bring Data to the Table
Analytical skills are crucial for this role, so come prepared with insights from your previous experiences. Discuss how you've used performance data to inform decisions or improve processes. This will show that you can translate numbers into actionable plans, which is key for success at Zuto.