Graduate Customer Experience & Insight Analyst in Cheshire, Warrington

Location – Manchester City Centre

Who We Are

Join our team of passionate Zutonites and help transform the car finance experience with simplicity and integrity. Since our journey began in 2006, we’ve grown to a team of over 450 people, all driven by a shared purpose: to make buying a car transparent and hassle-free. We know how important cars are in people’s everyday lives, for work, family, and freedom, and that’s why we’re proud to help hundreds of thousands of customers every year. From day one, we’ve been redefining what success looks like, creating something special at Zuto: a business that leaves a lasting, positive legacy.

If you’re looking for a role where you can engage customers, generate opportunities and play a key part in driving growth, you’ll fit right in. Join a team that values energy, collaboration and delivering results, while enjoying the journey along the way.

The Role

As a Graduate Customer Experience & Insight Analyst, you’ll play a key role in helping Zuto understand and improve the customer journey. You’ll analyse customer feedback, complaints and operational data to uncover trends, identify opportunities and support meaningful improvements across the business. This role would suit a graduate or early-career professional who enjoys working with data, solving problems and turning insight into action. It’s a fantastic opportunity to develop experience across customer experience, operational insight and business performance within a fast-paced fintech environment.

What You’ll Be Doing

• Managing customer feedback channels including NPS, Trustpilot and customer surveys.
• Monitoring, categorising and analysing customer feedback to identify trends and recurring themes.
• Supporting Customer Experience and Complaints teams through regular reporting, insight generation and performance analysis.
• Identifying root causes impacting customer experience and recommending improvements.
• Producing clear and meaningful insight to support operational and strategic decision-making.
• Creating and maintaining dashboards, reporting documentation and tracking tools.
• Supporting the monitoring of operational KPIs and service performance metrics.
• Presenting key findings, trends and recommendations to stakeholders in a clear and engaging way.
• Supporting rota and resource planning activities where required, including holiday coordination and operational coverage.
• Working closely with Operations, Marketing and Customer Experience teams to better understand customer behaviours and improve the customer journey.
• Supporting the development of surveys, feedback mechanisms and Customer Experience initiatives.
• Championing a customer-focused culture by promoting insight-led improvements across the business.
• Collaborating with teams to implement changes that improve customer outcomes and operational efficiency.

What You’ll Need

We’re looking for someone analytical, customer-focused and naturally curious, with a passion for understanding customer behaviour and improving experiences. You’ll need:

• To be a graduate or early-career professional with an interest in customer experience, insight or business improvement.
• Strong analytical and problem-solving skills, with the ability to identify trends and translate findings into practical recommendations.
• Good numerical skills and strong attention to detail.
• Confidence working with data from multiple sources including customer feedback, complaints and operational reporting.
• Strong communication skills, with the ability to present insight clearly to different stakeholders.
• Good organisational skills and the ability to manage multiple priorities.
• Strong Excel and reporting skills; experience with reporting or data visualisation tools would be beneficial.
• A proactive, collaborative mindset with a willingness to learn and improve.

Why Join Zuto?

At Zuto, we don’t just talk about supporting our people — we live it. Here’s what makes being a Zutonite so special:

• Financial Wellbeing: Pension scheme, life assurance & income protection, access to free independent financial advice, lifestyle, restaurant & shopping discounts, cycle to work scheme, season ticket loans and discounted travel options.
• Physical & Mental Wellbeing: GP Anytime service for you and your family, health cash-back plan & access to wellbeing apps (including Thrive), discounted gym memberships & free digital fitness classes, free counselling sessions & mental health first aiders, dedicated menopause policy & wellbeing support network.
• Family Friendly: Enhanced caregiver leave (primary & secondary) from day one, flexible and shared parental leave, fertility and foster-friendly policies.
• Culture & Perks: Birthdays off and volunteer days, bring your dog to work and free in-office massage days, free drinks, fruit, snacks and regular social events, regular gifting and celebrations throughout the year, active ESG groups supporting wellbeing, inclusion, community and planet initiatives.

Apply Today

Be part of a certified B Corp that’s changing car finance for good — and have fun while doing it. Zuto is committed to nurturing a progressive and inclusive culture and provides equal employment opportunities. No applicant or Zutonite is discriminated against based on age, disability, gender reassignment, marriage and civil partnership, pregnancy, race, religion or belief, sex, or sexual orientation.