At a Glance
- Tasks: Drive customer success in the construction sector and manage key relationships.
- Company: Leading firm in UK construction with a focus on innovation and collaboration.
- Benefits: Private healthcare, life assurance, hybrid working, and generous holiday allowance.
- Other info: Join a dynamic team with opportunities for professional growth and development.
- Why this job: Make a real impact in the construction industry while enjoying a flexible work environment.
- Qualifications: 5+ years in construction with strong relationship management skills.
The predicted salary is between 60000 - 80000 £ per year.
Qualifications
- Industry tenure: 5+ years in UK construction, property, or housing, with at least 2 years in a role that owned outcomes — not just advised on them.
- Live relationships: Working network of Project Directors, Commercial Managers, Operations Managers, Heads of Design, and Heads of Digital across UK Tier 1 contractors, housebuilders, and housing associations.
- Handover fluency: Practical, grounded knowledge of the handover process and current trends — Building Safety Act, Golden Thread, Gateway 2/3.
- Holistic, not BIM-dogmatic.
- Commercial instinct: Has directly owned or influenced customer relationships through to successful outcome.
Preferred Exclusions
- Time-served CS career path (CSM → Senior CSM → Director CS) across horizontal SaaS companies.
- Will default to process and playbook.
- Idealistic or dogmatic BIM mindset. We need a flexible operator, not a standards purist.
Benefits
- Private healthcare
- Life Assurance
- Cycle to work scheme
- Enhanced Maternity/Paternity Leave
- Employee Assistance Programme
- Annual bonus opportunity
- Professional studies subscription
- Hybrid working
- Summer and winter company parties
- A very competitive holiday allowance
- Charity and volunteering days
- Access to mental health first aiders
- Company Pension scheme
Enterprise Customer Success Manager, Handover in London employer: Zutec
As an Enterprise Customer Success Manager at our company, you will thrive in a dynamic and supportive environment that values your expertise in the UK construction and housing sectors. We offer a comprehensive benefits package, including private healthcare, enhanced parental leave, and opportunities for professional development, all while promoting a flexible hybrid working model. Join us to be part of a collaborative culture that prioritises employee well-being and encourages meaningful contributions to the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Customer Success Manager, Handover in London
✨Network Like a Pro
Get out there and connect with Project Directors, Commercial Managers, and other key players in the UK construction scene. Use LinkedIn to reach out and engage with them — you never know who might have the inside scoop on job openings!
✨Show Off Your Handover Knowledge
When you get the chance to chat with potential employers, make sure to highlight your understanding of the handover process and current trends like the Building Safety Act. This will show that you're not just another candidate but someone who truly gets the industry.
✨Be Flexible and Open-Minded
Remember, they’re looking for a flexible operator, not a standards purist. Be ready to discuss how you've adapted to changes in the industry and how you can bring that adaptability to their team.
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making an impact.
We think you need these skills to ace Enterprise Customer Success Manager, Handover in London
Some tips for your application 🫡
Show Your Experience:Make sure to highlight your 5+ years in the UK construction, property, or housing sectors. We want to see how you've owned outcomes in your previous roles, so don’t just list your duties—show us the impact you made!
Network Matters:If you've got live relationships with Project Directors, Commercial Managers, and others in the industry, let us know! Mentioning these connections can really set you apart and show us you're well-integrated in the field.
Handover Knowledge is Key:We’re looking for someone who understands the handover process and current trends like the Building Safety Act. Share any relevant experiences or insights you have that demonstrate your fluency in this area.
Be Yourself:We value flexibility over rigid standards. So, while you should definitely showcase your skills, don’t be afraid to let your personality shine through. Apply through our website and let’s see what makes you unique!
How to prepare for a job interview at Zutec
✨Know Your Industry Inside Out
Make sure you brush up on the latest trends in UK construction, property, and housing. Familiarise yourself with key regulations like the Building Safety Act and the Golden Thread. This will show that you’re not just knowledgeable but also genuinely interested in the field.
✨Leverage Your Network
Since relationships are crucial for this role, think about how you can showcase your existing connections with Project Directors, Commercial Managers, and others in the industry. Be ready to discuss how these relationships have led to successful outcomes in your previous roles.
✨Demonstrate Handover Fluency
Prepare to talk about your practical experience with the handover process. Share specific examples of how you've navigated challenges and ensured smooth transitions. This will highlight your grounded knowledge and ability to adapt to current trends.
✨Show Your Commercial Instinct
Be ready to discuss instances where you've influenced customer relationships and driven successful outcomes. Use concrete examples to illustrate your commercial acumen and flexibility, steering clear of a rigid, process-driven mindset.
