At a Glance
- Tasks: Drive customer success in the construction sector and manage key relationships.
- Company: Leading firm in UK construction with a focus on innovation and collaboration.
- Benefits: Private healthcare, enhanced leave, hybrid working, and competitive holiday allowance.
- Other info: Join a dynamic team with opportunities for professional growth and community involvement.
- Why this job: Make a real impact in the construction industry while enjoying a flexible work environment.
- Qualifications: 5+ years in construction with strong relationships across key industry roles.
The predicted salary is between 60000 - 80000 £ per year.
Qualifications
- Industry tenure: 5+ years in UK construction, property, or housing, with at least 2 years in a role that owned outcomes — not just advised on them.
- Live relationships: Working network of Project Directors, Commercial Managers, Operations Managers, Heads of Design, and Heads of Digital across UK Tier 1 contractors, housebuilders, and housing associations.
- Handover fluency: Practical, grounded knowledge of the handover process and current trends — Building Safety Act, Golden Thread, Gateway 2/3. Holistic, not BIM-dogmatic.
- Commercial instinct: Has directly owned or influenced customer relationships through to successful outcome.
Preferred Exclusions
- Time-served CS career path (CSM → Senior CSM → Director CS) across horizontal SaaS companies. Will default to process and playbook.
- Idealistic or dogmatic BIM mindset. We need a flexible operator, not a standards purist.
Benefits
- Private healthcare
- Life Assurance
- Cycle to work scheme
- Enhanced Maternity/Paternity Leave
- Employee Assistance Programme
- Annual bonus opportunity
- Professional studies subscription
- Hybrid working
- Summer and winter company parties
- A very competitive holiday allowance
- Charity and volunteering days
- Access to mental health first aiders
- Company Pension scheme
Enterprise Customer Success Manager, Handover employer: Zutec
As an Enterprise Customer Success Manager at our company, you will thrive in a dynamic and supportive environment that values your expertise in the UK construction and housing sectors. We offer a comprehensive benefits package, including private healthcare, enhanced parental leave, and opportunities for professional development, all while promoting a healthy work-life balance through hybrid working arrangements. Join us to be part of a collaborative culture that celebrates success and encourages community involvement through charity and volunteering initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Customer Success Manager, Handover
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction and property sectors. We all know that personal relationships can make or break a job opportunity, so don’t be shy about leveraging your contacts.
✨Tip Number 2
Show off your handover knowledge! When you get the chance to chat with potential employers, make sure to highlight your understanding of the handover process and current trends. We want to see that you’re not just book-smart but also practical and grounded.
✨Tip Number 3
Be flexible and adaptable! In interviews, emphasise your ability to navigate different situations without being dogmatic. We’re looking for someone who can think on their feet and adjust to the needs of the project and the client.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Enterprise Customer Success Manager, Handover
Some tips for your application 🫡
Show Your Experience:Make sure to highlight your 5+ years in the UK construction, property, or housing sectors. We want to see how you've owned outcomes in your previous roles, so don’t hold back on those achievements!
Network Connections Matter:If you’ve got a solid network of Project Directors, Commercial Managers, and other key players, let us know! Mentioning these relationships can really set you apart and show us you’re well-connected in the industry.
Handover Knowledge is Key:We’re looking for someone with practical knowledge of the handover process and current trends. Make sure to mention any relevant experience with the Building Safety Act or Gateway processes to demonstrate your fluency.
Be Flexible and Open-Minded:We appreciate a flexible operator who can adapt to different situations. Avoid sounding too rigid or dogmatic about BIM; instead, showcase your ability to think holistically and find solutions that work best for our clients.
How to prepare for a job interview at Zutec
✨Know Your Industry Inside Out
Make sure you brush up on your knowledge of the UK construction, property, and housing sectors. Familiarise yourself with current trends, especially around the handover process and regulations like the Building Safety Act. This will show that you’re not just a candidate but someone who understands the landscape.
✨Leverage Your Network
Since relationships are key in this role, think about how you can showcase your existing connections with Project Directors, Commercial Managers, and others in the industry. Be ready to discuss how these relationships have helped you achieve successful outcomes in the past.
✨Demonstrate Flexibility
The company is looking for a flexible operator rather than someone who strictly adheres to processes. Prepare examples from your experience where you adapted your approach to meet client needs or overcome challenges, particularly in relation to the handover process.
✨Showcase Your Commercial Acumen
Be prepared to discuss specific instances where you’ve influenced customer relationships and driven successful outcomes. Highlight your commercial instincts and how they’ve contributed to your previous roles, ensuring you align your experiences with the expectations of the position.
