At a Glance
- Tasks: Evaluate and process life claims, ensuring customers receive vital support.
- Company: Join Zurich, a leader in protecting what matters most to customers.
- Benefits: Flexible working options, competitive pension scheme, and private medical insurance.
- Other info: Dynamic team culture with opportunities for personal and professional development.
- Why this job: Make a positive impact while growing your career in a supportive environment.
- Qualifications: Experience in claims assessment and strong analytical skills required.
The predicted salary is between 28000 - 35000 £ per year.
Working hours: This role is available on a part-time, job-share or full-time basis.
Location: Swindon/Hybrid or full home working option available.
Closing date for applications: 30th June 2026.
The opportunity: Join our dynamic team as a Claims Assessor. We’re looking for someone with proven experience in Life, Terminal Illness, Critical Illness or Income Protection Claims—expertise in more than one benefit type is a real advantage. If you’re ready to make a positive impact and grow with us, we’d love to hear from you. Join us and contribute to our mission of protecting what matters most to our customers.
What will you be doing? As a Claims Assessor, you will play a critical role in evaluating and processing claims related to Life, Terminal Illness, Critical Illness and Income Protection. Your expertise and judgement will ensure that our customers receive the support they need during challenging times. You will work closely with policyholders, medical professionals, and other stakeholders to gather necessary information, assess claims fairly, and make informed decisions. Tasks and duties will include, but are not limited to:
- Evaluate and assess claims in accordance with policy terms and conditions.
- Review medical reports, and other relevant documentation to determine claim validity.
- Communicate effectively with claimants, medical professionals, and internal teams to gather information and provide updates.
- Make fair and timely decisions on claims, ensuring compliance with regulatory and company guidelines.
- Maintain accurate and thorough records of all claims assessments and communications.
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborate with team members to share knowledge and best practices.
What are we looking for? Previous claims assessment experience in at least one benefit type is essential. Strong understanding of medical terminology and conditions related to all claim types. Excellent analytical and decision‑making skills. Outstanding communication and interpersonal abilities.
What will you get in return? Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non‑contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday, alongside a range of other flexible benefits.
We’re committed to treating all applicants fairly and with respect, irrespective of their actual or assumed background, sexual orientation, disability or any other protected characteristic.
Life Claims Assessor in Swindon employer: Zurich
At Zurich, we pride ourselves on being an exceptional employer, offering a flexible work environment in Swindon with options for part-time, job-share, or full home working. Our commitment to employee growth is reflected in our comprehensive benefits package, including a generous pension scheme, annual bonuses, and the ability to tailor your holiday options, all within a supportive and inclusive culture that values every individual’s contribution.
