Working hours
This role is available on a part-time, job‑share or full-time basis
Location
Swindon/Hybrid – You will be expected to work in our Swindon office 1-2 times a week
Closing date for applications
3rd July 2026
The opportunity
As a result of the exciting growth within Zurich corporate Risk (ZCR), we have an opportunity to join our Operations Department as an administrator on a permanent basis. This role involves the administration of new business policies, the completion of accurate and timely accounts across our Group Life, Group Income protection and Group Critical Illness policies. In addition, you will be speaking with customers, supporting with outstanding documentation and premiums.
We aren’t fussed if you’ve worked in a similar role before – ideally you will have previous experience using Excel and be confident speaking on the phone. If this sounds interesting, then we would love to hear from you!
Many of our employees work flexibly in a variety of ways: part‑time, flexible hours, job share, work from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full‑time. Please talk to us at interview about the flexibility you may need.
What will you be doing?
- Interacting with customers and support sales team as required
- Daily monitoring of Work Manager tasks to meet KPI/SLA requirements
- Timely and accurate accounts issued
- Dealing with day‑to‑day queries and action within SLA’s
- Liaising with internal teams to improve customer focus
- Involvement in daily comm cell meetings discussing workloads, concerns, and plan for the day
- Contribute to a positive and supportive team culture
- Initiate and implement process improvement ideas
- Sharing knowledge and expertise
- Understanding the impact of the accounts in relation to ZCR’s debt position
- Working closely with the key financial controls team to identify and resolve reconciliation difference
What are we looking for?
- Previous experience using Excel and other Microsoft packages
- Confident speaking on the phone
- Passionate about customers and driving continuous improvement
- Ability to cope with varying workloads, pressures, and priorities
- Excellent verbal and written communication skills
- Excellent judgement and decision‑making skills
- Contribute to a positive and supportive team culture
- Excellent attention to detail, with strong focus on quality and root cause analysis
- Able to build and maintain strong relationships with key stakeholders at all levels, both within and outside of ZCR
What will you get in return?
We offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non‑contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.
Our Diversity and Inclusion Statement
We treat all of our applicants fairly and with respect, irrespective of their background, beliefs or culture. We are committed to treating all applicants fairly and with respect, irrespective of disability or any other protected characteristic.
