Portfolio Support Underwriter

Working hours: This role is available on a part-time, job-share or full-time basis. Location: Manchester or Leeds, Hybrid. Closing date for applications: 21st May 2026.

The opportunity: Are you naturally curious, analytical, and eager to make an impact? As a Portfolio Support Underwriter, you’ll play a key role in helping us continually improve the performance of our regional portfolios. You’ll use your analytical skills to turn complex data into meaningful insights that support our underwriting, sales, and management teams. This means working with multiple data sources, applying different analytical techniques, and bringing a positive, proactive mindset to everything you do. You’ll be joining a supportive, friendly, and busy team where you’ll feel included and valued from day one. Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full‑time. Please talk to us at interview about the flexibility you may need.

What will you be doing? This is a varied role where no two days are the same. You’ll work closely with the local Portfolio Support Team, other Regional PSTs, Retail Underwriting Analytics, and Retail Underwriting leadership. You’ll report into the Regional Underwriting Leader and collaborate regularly with underwriting, sales, and management colleagues. Your responsibilities will include:

• Reviewing Quote, New Business, retention and tiering performance.
• Analysing profitability, exposure, hazard grades, and business mix.
• Assessing broker performance across a range of metrics.
• Providing insight into Line of Business sensitivities, hotspots, and trends.
• Using data to uncover underlying patterns and support portfolio understanding.
• Ensuring data quality and process effectiveness.
• Partnering with the RUL and Portfolio team to recommend actions and support strategy changes.
• Monitoring progress on improvement initiatives.
• Supporting underwriters and the RUL with ad hoc data and insight requests.

What are we looking for? An inquisitive, proactive mindset with a genuine interest in understanding what drives portfolio performance. The ability to work both independently and collaboratively, building strong relationships and networks across the business. An insurance background with knowledge of the retail marketplace, plus confidence using multiple systems to analyse data. Underwriting experience is preferred but not essential—full training will be provided. Strong attention to detail and the confidence to challenge processes and recommendations where needed. Flexibility to adapt your approach to different workloads and pressures, with the ability to think on your feet and solve problems effectively.

What will you get in return? Everyone’s different. That’s why we offer a wide range of employee benefits so employees can choose what fits them and their life. Our benefits provide real flexibility so people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non‑contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday, alongside a range of other flexible benefits.

Who we are: At Zurich we aspire to be one of the most responsible and impactful businesses in the world. Together we’re creating a brighter future for our customers, our people and our planet. With over 65,000 employees, you’ll feel the support of being part of a strong and stable company that is a long‑standing player in the insurance industry. We’ve made a promise to each other and every employee: to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future. If you’re interested in working in a dynamic and challenging environment where your creativity, ideas and contributions are recognised and rewarded, Zurich could be just the place for you. Be part of something great.

Our culture: At Zurich, our strength comes from the diverse experiences, perspectives and talents of our people. Our goal is to create a workplace where every employee can flourish and where everyone feels valued, heard and respected. Over a quarter of our employees are members of at least one of our inclusion communities (Employee Resource Groups), with groups focused on areas such as social mobility and cultural awareness. We actively support our employees to give back to their communities through volunteering and charitable activity. Our charitable arm, Zurich Community Trust, is one of the longest‑established corporate trusts in the UK. Together, we’ve supported causes across the UK through grants and volunteering, contributing over £100 million in funding and volunteered time.

Your application: We’re committed to treating all applicants fairly and with respect, irrespective of their actual or assumed background, sexual orientation, disability or any other protected characteristic. As an inclusive employer we also want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply. We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to recruitment@uk.zurich.com.

So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.