At a Glance
- Tasks: Lead multinational programmes and build strong relationships with customers and brokers.
- Company: Join Zurich, a global leader in insurance with a focus on customer obsession.
- Benefits: Enjoy flexible working, competitive salary, and a range of employee benefits tailored to you.
- Other info: Embrace a culture of inclusivity and growth with excellent career development opportunities.
- Why this job: Make a real impact while developing your skills in a dynamic, fast-paced environment.
- Qualifications: Experience with customers and brokers is essential; we’ll help you learn the rest.
The predicted salary is between 60000 - 80000 £ per year.
Working hours: This role is available on a part-time, job-share or full-time basis.
Salary: Attractive compensation package depending on experience plus an excellent benefits package.
Location: London, hybrid 3 days per week in the office.
Closing date for applications: 16th June 2026.
Responsibilities
- We provide strategic services, so it’s important that you can join the dots and see the bigger picture.
- You’ll develop a deep understanding of our customers’ and brokers’ needs, and build strong, long‑lasting relationships with them and Zurich.
- As an integral part of the Customer team, you’ll lead colleagues from across CI UK and the wider Zurich global network, with a clear focus on the successful and efficient delivery of multinational programmes around the globe for our Relationship customers.
- With our strong focus on customer obsession, you’ll establish and lead clear structures around expectations, timelines and delivery dates.
- You’ll also be an advocate for the junior members of the team, providing guidance, coaching and expertise as needed to help them grow and deliver their best work.
- No two days will be the same. You’ll draw on your full suite of communication and project management skills, working across functions, markets and cultures to deliver for our customers and brokers.
Qualifications
- This is a market‑facing role, so experience of working with customers and brokers is essential.
- You’ll work closely with Global Relationship Leaders, Customer Relationship Managers and Underwriting to deliver a seamless service.
- You’ll be naturally strong at planning and prioritising, and you’ll be comfortable leading and implementing change.
- You’ll lead the internal Zurich Service team to implement and service programmes to agreed standards, including oversight of Multinational network management.
- The role has some technical aspects, so knowledge and experience of Zurich’s Multinational proposition, our global network, service capabilities and the principles of GPS are all valuable. However, they’re not essential – we can show you the ropes.
- We work in a fast‑paced, agile environment, so being adaptable and organised is key to meeting our customers’ service delivery needs, while ensuring all regulatory and compliance requirements are met.
Benefits
Everyone’s different. That’s why at Zurich, we offer a wide range of flexible employee benefits so our people can choose what fits them and their life. Our benefits include a 12% defined non‑contributory pension scheme, an annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday, alongside a range of other flexible benefits.
Equal Opportunity Employer
We’re committed to treating all applicants fairly and with respect, irrespective of their actual or assumed background, sexual orientation, disability or any other protected characteristic. As an inclusive employer we also want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.
Multinational Program Manager employer: Zurich
Zurich is an exceptional employer that prioritises employee well-being and growth, offering a flexible work environment in the vibrant city of London. With a strong focus on customer obsession, employees are encouraged to develop their skills through mentorship and collaboration within a diverse team. The attractive benefits package, including a generous pension scheme and private medical insurance, ensures that every team member can tailor their work-life balance to suit their individual needs.
StudySmarter Expert Advice🤫
We think this is how you could land Multinational Program Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Show us you understand our values and how you can contribute to our customer obsession.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Multinational Program Manager. We want to hear how you can lead and deliver results.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you note can leave a lasting impression and show us you're genuinely interested in the role.
We think you need these skills to ace Multinational Program Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Multinational Program Manager role. Highlight your experience with customers and brokers, and show how you can connect the dots in strategic services. We want to see how you fit into our vision!
Showcase Your Skills:Don’t hold back on showcasing your project management and communication skills. This role is all about leading teams and delivering results, so give us examples of how you've successfully managed projects and built relationships in the past.
Be Authentic:Let your personality shine through in your application. We value authenticity and want to know who you are beyond your qualifications. Share your passion for customer service and how you advocate for team members, as this aligns with our culture at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at Zurich
✨Understand the Bigger Picture
Before your interview, take some time to research the company and its strategic services. Familiarise yourself with their multinational programmes and how they cater to customer needs. This will help you articulate how your experience aligns with their goals.
✨Showcase Your Relationship-Building Skills
Since this role involves working closely with customers and brokers, prepare examples of how you've successfully built and maintained relationships in previous roles. Be ready to discuss specific strategies you used to understand their needs and deliver results.
✨Demonstrate Adaptability and Organisation
In a fast-paced environment, being adaptable is crucial. Think of instances where you had to pivot quickly or manage multiple priorities. Highlight your project management skills and how you keep everything on track, even when things get hectic.
✨Be Ready to Advocate for Others
As a potential leader in the team, it's important to show that you can mentor and support junior members. Prepare to discuss your approach to coaching and how you've helped others grow in their roles. This will demonstrate your commitment to team success.
