Multinational Program Coordinator

Working hours: This role is available on a part‑time, job‑share or full‑time basis.

Salary: Attractive compensation package depending on experience plus an excellent benefits package.

Location: London, hybrid 3 days per week in the office.

Closing date for applications: 16th June 2026.

Opportunity: Customer obsession sits at the heart of our team. Being on the front line gives us a unique opportunity to showcase the best of Zurich and deliver market‑leading Multinational Program insurance solutions. We do this by truly living Zurich’s Multinational proposition, being solution‑oriented, driving a seamless customer experience and, above all, deeply understanding our customers’ needs.

As a Multinational Program Coordinator, you will build and foster long‑term, profitable relationships with our customers and brokers. You’ll manage your own portfolio of customers, including some of our largest relationship accounts. Some of these relationships are long‑standing; others will need to be developed. For all of them, your ability to strengthen and embed trusted relationships – with both customers and brokers – will be critical. This role is not purely about sales. It is about identifying opportunities, understanding what truly benefits your customers, and offering the best solutions available.

As a market‑facing Multinational Program Coordinator, you will be the “go‑to” person for your portfolio of customers and brokers. Many of our employees work flexibly in a variety of different ways, including part‑time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full‑time. Please talk to us at interview about the flexibility you may need.

What will you be doing? We provide strategic services, so it’s important that you can join the dots and see the bigger picture. This is how we develop a deep understanding of our customers’ and brokers’ needs, and build strong, long‑lasting relationships with them and Zurich. As an integral part of the Customer team, you’ll lead colleagues from across CI UK and the wider Zurich global network, with a clear focus on the successful and efficient delivery of multinational programmes around the globe for our Relationship customers. With our strong focus on customer obsession, we’ll look to you as a Multinational Program Coordinator to establish and lead clear structures around expectations, timelines and delivery dates. You’ll also be an advocate for the junior members of the team, providing guidance, coaching and expertise as needed to help them grow and deliver their best work. No two days will be the same. You’ll draw on your full suite of communication and project management skills, working across functions, markets and cultures to deliver for our customers and brokers.

What are we looking for? This is a market‑facing role, so experience of working with customers and brokers is essential. You’ll work closely with Global Relationship Leaders, Customer Relationship Managers and Underwriting to deliver a seamless service. You’ll be naturally strong at planning and prioritising, and you’ll be comfortable leading and implementing change. You’ll lead the internal Zurich Service team to implement and service programmes to agreed standards, including oversight of Multinational network management. The role has some technical aspects, so knowledge and experience of Zurich’s Multinational proposition, our global network, service capabilities and the principles of GPS are all valuable. However, they’re not essential – we can show you the ropes. We work in a fast‑paced, agile environment, so being adaptable and organised is key to meeting our customers’ service delivery needs, while ensuring all regulatory and compliance requirements are met.

What will you get in return? Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non‑contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday, alongside a range of other flexible benefits.

Equal Opportunity: We’re committed to treating all applicants fairly and with respect, irrespective of their actual or assumed background, sexual orientation, disability or any other protected characteristic. As an inclusive employer we also want to ensure that all candidates feel comfortable and are able to perform at their best during the interview.