At a Glance
- Tasks: Design engaging user experiences across digital platforms and conduct usability testing.
- Company: Join Zurich, a leader in digital and customer experience innovation.
- Benefits: Up to £45,000 salary, flexible working, and a fantastic benefits package.
- Other info: Flexible work arrangements and a supportive team culture await you.
- Why this job: Make a real impact on user experiences while working with cutting-edge design tools.
- Qualifications: 3+ years in UX design, strong communication skills, and a passion for user-centric design.
The predicted salary is between 37500 - 45000 € per year.
Working hours: This role is available on a part-time, job-share or full-time basis.
Salary: Up to £45,000 depending on experience plus an excellent benefits package.
Location: Swindon, Fareham or London – hybrid working arrangements.
Closing date for applications: 28th May 2026.
The opportunity: We’re looking for a UX Designer to cover maternity leave in our Digital & Customer Experience team. As a UX Designer you'll ensure users have an enjoyable and effective experience across our digital estate, delivering the ease and quality of experience that customers expect from Zurich. You will continually build on our understanding of user motivations and behaviours – keeping our appreciation of UX techniques and thinking fresh. You will work collaboratively with the Digital and CX team and wider business to shape the design of digital products and services to meet the needs of our customers.
Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.
What will you be doing?
- Propose and sketch out a range of visual concepts both on paper and using software applications.
- Create user journeys and site architecture maps.
- Drive user insight and conduct ongoing usability testing, with research tools such as UserTesting.com, to inform design and optimise experience.
- Translate concepts into wireframes, prototypes and user flows using specialist tools such as Figma, Axure, and the Adobe product suite.
- Deliver small change digital requests, adhering to standard workflows and processes.
- Work on cross-platform applications to develop user experiences covering mobile phones, tablets and computers.
- Work collaboratively with other UX designers, product owners and development teams, business analysts, project managers and the wider UK Customer Office team.
- Liaise regularly with key stakeholders to ensure that designs meet their requirements and core business objectives, attend meetings to discuss and review progress on projects.
- Write reports and communicate the results of your work.
- Support our accessibility agenda.
- Ensure design standards, guidelines and best practices are adhered to.
- Keep up to date with technological innovations and new tools.
What are we looking for?
- A concept thinker with a keen visual awareness.
- An interest in, and knowledge of, coding and design principles.
- Effective communication skills to liaise with team members and key stakeholders to ensure that high quality end-user designs meet customer requirements.
- Empathy with the customer so that you can understand what they want from the digital experience.
- Excellent written communication skills, with an eye for detail.
- Design and spatial skills to gauge the usability of the website.
- An aptitude for using a logical, step-by-step approach to ensure designs are user friendly, accessible and simple for end users.
- An open, flexible and adaptable mindset to cope with a rapidly changing set of tasks in an area of emerging, new technologies.
- The ability to relate well to other professionals and work in a specialist team.
- A willingness to keep up to date with software applications and new techniques in a rapidly changing profession.
- Have worked in a similar role for 3+ years, ideally UX specific qualification.
What will you get in return? Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include a 12% defined non-contributory pension scheme, an annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday, alongside a range of other flexible benefits.
Your application: We’re committed to treating all applicants fairly and with respect, irrespective of their actual or assumed background, sexual orientation, disability or any other protected characteristic.
User Experience (UX) Designer - FTC, 9 months in London employer: Zurich
At Zurich, we pride ourselves on being an excellent employer, offering a flexible work culture that accommodates part-time, job-share, and full-time arrangements to suit diverse lifestyles. Our commitment to employee growth is evident through our comprehensive benefits package, including a generous pension scheme, private medical insurance, and the opportunity to tailor your holiday options. Join us in Swindon, Fareham, or London, where you will collaborate with a dynamic team dedicated to enhancing user experiences across our digital platforms.
StudySmarter Expert Advice🤫
We think this is how you could land User Experience (UX) Designer - FTC, 9 months in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend UX meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work, including user journeys, wireframes, and prototypes. Make sure it’s easy to navigate and visually appealing – just like the designs you create!
✨Tip Number 3
Prepare for interviews by practising common UX questions and scenarios. Think about how you can demonstrate your problem-solving skills and empathy for users. Remember, it’s all about showing how you can enhance the customer experience!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our company. Don’t forget to tailor your application to highlight your fit for the role!
We think you need these skills to ace User Experience (UX) Designer - FTC, 9 months in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the UX Designer role. Highlight your relevant experience and skills that match the job description, especially your knowledge of user journeys and design principles.
Showcase Your Work:Include a portfolio or examples of your previous UX projects. We want to see how you approach design challenges and the impact your work has had on user experience. Visuals speak louder than words!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. Remember, effective communication is key in UX design, so show us you can do this from the get-go!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Zurich
✨Know Your Tools
Familiarise yourself with the design tools mentioned in the job description, like Figma and Adobe. Bring examples of your work using these tools to showcase your skills and how you can apply them to enhance user experience.
✨Understand User Needs
Prepare to discuss how you gather user insights and conduct usability testing. Think of specific examples where your research has directly influenced design decisions, as this will demonstrate your ability to empathise with users.
✨Collaborative Spirit
Since the role involves working closely with various teams, be ready to share experiences where you've successfully collaborated with others. Highlight your communication skills and how you ensure that designs meet both user needs and business objectives.
✨Stay Current
Show your passion for UX by discussing recent trends or innovations in the field. Mention any new tools or techniques you've been exploring, as this reflects your commitment to continuous learning and adapting in a rapidly changing environment.
