Assistant Market Underwriter: Cardiff

Overview

Working hours: This role is available on a part-time, job-share or full-time basis (Monday to Friday)

Location: Cardiff (Hybrid working, minimum 50% office based)

Closing date for applications: 22 September 2025

Please be aware that these positions will commence in November 2025.

The opportunity

Join our growing team and help shape the future of UK small and medium-sized businesses. As an SME Insurance Underwriter, you’ll work closely with broker partners to deliver insurance solutions that support the backbone of our economy—businesses providing everyday products and services.

We’re looking for people with some insurance experience to join a team that’s passionate about putting customers first. Our goal? To deliver high-quality, innovative solutions that exceed expectations and set us apart from the rest.

You’ll receive full training and ongoing support to help you thrive in your role. From day one, you’ll feel part of a team that values collaboration, creativity, and a shared commitment to doing what’s right for our customers.

Responsibilities

• Analysing and underwriting new and existing business for SME clients.
• Building relationships with brokers and intermediaries through live chat, phone calls, and our trading platform.
• Providing an outstanding service experience for both customers and stakeholders.
• Managing your own workload while supporting your colleagues to achieve team goals.
• Taking ownership for delivering quality, timely insurance solutions.
• Sharing your ideas for improvement—your feedback helps us work smarter and more efficiently.
• Adapting to change and thinking on your feet in a fast-paced environment.

What we’re looking for

• Knowledge or understanding of underwriting.
• Strong analytical and critical thinking skills to assess risks and make sound underwriting decisions.
• Excellent communication skills and confidence in making decisions.
• A keen eye for detail and a willingness to challenge processes to improve outcomes.
• Flexibility to adapt your approach to different situations and workloads.
• Strong organisational skills—the ability to prioritise and keep the customer at the heart of everything you do.
• A team player who’s ready to learn, grow, and support others.

What you’ll get in return

Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include a 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.

Follow the information below for more about our benefits: Employee benefits | Working at Zurich Insurance UK

As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

Who we are

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people, and our planet.

With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry. We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you\’re interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions – then Zurich could be just the place for you. Be part of something great.

Our culture

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture. We want our employees to reflect the diversity of our customers and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social, and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.