Technical Support Administrator in Swindon

Working hours: This role is available on a part‑time, job‑share or full‑time basis.

Location: Swindon/hybrid – Please note you will be expected to work from our Swindon office at least once a week.

Closing date for applications: 9th June 2026

The opportunity: An exciting opportunity awaits! Zurich Corporate Risk (ZCR) is growing, and we’re looking to make things work even better through smart technology. We’re hiring a Technical Support Administrator to join our Operations Department on a permanent basis. In this role, you’ll learn and use key tools like Continuous Improvement, AI, and automation to help shape the future of our business. Many of our employees work flexibly in a variety of different ways, including part‑time, flexible hours, job share, an element of working from home or compressed hours. Please talk to us at interview about the flexibility you may need.

What will you be doing?

• Learning the key approaches, methodologies and techniques of Continuous Improvement, AI, and automation within the team.
• Supporting senior colleagues with improvement and automation initiatives across ZCR.
• Working with stakeholders to define requirements within a project context.
• Gathering, analysing, and documenting business requirements for assigned projects.
• Helping to review administrative processes, identify inefficiencies, and highlight opportunities for improvement.
• Supporting process documentation, testing, and implementation activity for approved improvements, AI, and automation solutions.
• Supporting the delivery of smaller, lower complexity improvement activities under guidance.
• Assisting with project coordination activities, including tracking actions, progress, benefits, and realised savings.
• Assisting with operational readiness, including communications, training, deployment, and transition to BAU teams.
• Building effective working relationships with stakeholders across the business to support successful change delivery.
• Support daily monitoring of automation and MI reports and assisting with system and business exception handling.
• From time‑to‑time support other project activity across the team and ZCR.

What are we looking for?

• A passion for Continuous Improvement, with relevant experience of exposure an advantage.
• Attained or working towards LEAN Yellow Belt.
• Ability to cope with varying workloads, pressures, and priorities.
• Excellent verbal and written communication skills.
• Good judgement and a willingness to learn and make informed decisions.
• A positive and supportive approach to team culture.
• Excellent attention to detail, with strong focus on quality and root cause analysis.
• Ability to build and maintain strong relationships with key stakeholders.
• Resilience and a proactive approach to problem solving and personal development.
• A natural inquisitiveness and willingness to ask constructive questions.

What will you get in return? Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday, alongside a range of other flexible benefits.

Who we are: At Zurich we aspire to be one of the most responsible and impactful businesses in the world. Together, we’re creating a brighter future for our customers, our people and our planet. With over 65,000 employees, you’ll feel the support of being part of a strong and stable company that is a long‑standing player in the insurance industry.

Our culture: At Zurich, our strength comes from the diverse experiences, perspectives and talents of our people. Our goal is to create a workplace where every employee can flourish and where everyone feels valued, heard and respected. We actively support our employees to give back to their communities through volunteering and charitable activity.

Your application: We’re committed to treating all applicants fairly and with respect, irrespective of their actual or assumed background, sexual orientation, disability or any other protected characteristic. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply. We’d love it if you could submit your application online.

Final statement: So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.