Junior Continuous Improvement Consultant in Swindon

Working hours: This role is available on a part‑time, job‑share or full‑time basis.

Location: Swindon/hybrid – Please note you will be expected to work from our Swindon office at least once a week.

Closing date for applications: 9th June 2026

The opportunity: An exciting opportunity awaits! Zurich Corporate Risk (ZCR) is growing, and we’re looking to make things work even better through smart technology. That’s where you come in. We’re hiring a Technical Support Administrator to join our Operations Department on a permanent basis. In this role, you’ll learn and use key tools like Continuous Improvement, AI, and automation to help shape the future of our business. Does this sound like you? If so, we’d love to hear from you!

Many of our employees work flexibly in a variety of different ways, including part‑time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full‑time. Please talk to us at interview about the flexibility you may need.

What will you be doing?

• Learning the key approaches, methodologies and techniques of Continuous Improvement, AI, and automation within the team.
• Supporting senior colleagues with improvement and automation initiatives across ZCR.
• Working with stakeholders to define requirements within a project context.
• Gathering, analysing, and documenting business requirements for assigned projects.
• Helping to review administrative processes, identify inefficiencies, and highlight opportunities for improvement.
• Supporting process documentation, testing, and implementation activity for approved improvements, AI, and automation solutions.
• Supporting the delivery of smaller, lower complexity improvement activities under guidance.
• Assisting with project coordination activities, including tracking actions, progress, benefits, and realised savings.
• Assisting with operational readiness, including communications, training, deployment, and transition to BAU teams.
• Building effective working relationships with stakeholders across the business to support successful change delivery.
• Support daily monitoring of automation and MI reports and assisting with system and business exception handling.
• From time‑to‑time support other project activity across the team and ZCR.

What are we looking for?

• A passion for Continuous Improvement, with relevant experience of exposure an advantage.
• Attained or working towards LEAN Yellow Belt.
• Ability to cope with varying workloads, pressures, and priorities.
• Excellent verbal and written communication skills.
• Good judgement and a willingness to learn and make informed decisions.
• A positive and supportive approach to team culture.
• Excellent attention to detail, with strong focus on quality and root cause analysis.
• Ability to build and maintain strong relationships with key stakeholders.
• Resilience and a proactive approach to problem solving and personal development.
• A natural inquisitiveness and willingness to ask constructive questions.

What will you get in return? Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday, alongside a range of other flexible benefits.

Who we are: At Zurich we aspire to be one of the most responsible and impactful businesses in the world. Together, we’re creating a brighter future for our customers, our people and our planet. With over 65,000 employees, you’ll feel the support of being part of a strong and stable company that is a long‑standing player in the insurance industry.

We’ve made a promise to each other and every employee: to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future. If you’re interested in working in a dynamic and challenging environment where your creativity, ideas and contributions are recognised and rewarded, Zurich could be just the place for you. Be part of something great.

Our culture: At Zurich, our strength comes from the diverse experiences, perspectives and talents of our people. Our goal is to create a workplace where every employee can flourish and where everyone feels valued, heard and respected. Over a quarter of our employees are members of at least one of our inclusion communities (Employee Resource Groups), with groups focused on areas such as social mobility and cultural awareness.

We’re proud to have received numerous industry awards recognising our diversity and inclusion policies and initiatives. We’ve created an environment that places real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide practical advice and access to a wide range of lifestyle support, alongside opportunities to learn, grow and develop the skills needed for the future.

We actively support our employees to give back to their communities through volunteering and charitable activity. Our charitable arm, Zurich Community Trust, is one of the longest‑established corporate trusts in the UK. Together, we’ve supported causes across the UK through grants and volunteering, contributing over £100 million in funding and volunteered time.

Your application: We’re committed to treating all applicants fairly and with respect, irrespective of their actual or assumed background, sexual orientation, disability or any other protected characteristic. As an inclusive employer we also want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply. We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to recruitment@uk.zurich.com.

Final statement: So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.