Claims Handler/Senior in Swindon

This role is available on a part-time, job-share or full-time basis.

Location: Swindon/Hybrid or full home working option available.

Join our dynamic team as a Senior Claims Assessor. We are looking for someone with proven experience in Life, Terminal Illness, Critical Illness or Income Protection Claims—expertise in more than one benefit type is a real advantage. This is an exciting opportunity to make a meaningful impact on the lives of our customers while advancing your career with a global leader in the insurance industry.

In return for your commitment to help us achieve our ambition we can offer an outstanding place to work, where you can thrive and grow. We offer outstanding career development opportunities, including modular training to handle Critical Illness and Life Claims to become a Senior Claims Assessor.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.

As a Senior Claims Assessor, you will play a critical role in evaluating and processing claims related to Life, Terminal Illness, Critical Illness and Income Protection. You will work closely with policyholders, medical professionals, and other stakeholders to gather necessary information, assess claims fairly, and make informed decisions.

• Evaluate and assess claims in accordance with policy terms and conditions.
• Review medical reports and other relevant documentation to determine claim validity.
• Communicate effectively with claimants, medical professionals, and internal teams to gather information and provide updates.
• Make fair and timely decisions on claims, ensuring compliance with regulatory and company guidelines.
• Maintain accurate and thorough records of all claims assessments and communications.

Previous claims assessment experience in at least one benefit type is essential. Strong understanding of medical terminology and conditions related to all claim types.

Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.

With over 55,000 employees in more than 170 countries, you will feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

At Zurich, our sense of community is strong and we are particularly passionate about diversity and inclusion, which we have won numerous awards for. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.

We have an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We are also committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities.

We are passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK.