SME Business Manager (Part-Time, Job-Share, Full-Time)

• Drive the Trading Underwriter culture to go above and beyond for our customers, by being creative and dynamic with our thinking.

• Create a culture of service excellence, striving, and exceeding our customer perceptions.

• Lead the personal performance and development of direct reports in pursuit of continuous improvement in key activities and behaviours, which contribute to the delivery of business objectives.

• Continually look for process improvements to benefit the customer, with work capacity and resource management in mind.

• Work with wider management team as well as own direct managers to drive inspirational culture and to challenge business process to improve efficiency and productivity.

• Inspire individuals to achieve outstanding performance through personal leadership style and behaviours.

• Motivate, mentor and develop individuals to maximise potential.

• Act as a role model for the Zurich behaviours.

• Monitor, track and report financial and operational performance of the team against annual financial and operational targets set in own area, ensuring accountability and responsibility from your own teams.

• Maintain a detailed understanding of the channel metrics and the drivers of performance variances against expectations and use data to influence and advise the team strategy.

• Embed and drive a service excellence culture in team by responding to customers in a timely manner, whilst understanding and leading an evolving customer demand.

• Develop knowledge and understanding of governance and controls, policies and procedures to ensure the team’s work is undertaken to the standards of behaviour and in accordance with policy.

• Ability to Interpret data to determine responses to market conditions and customer demand, ensuring it is meaningful and accurate to influence team strategy.

The role of a SME Business Manager is to lead, motivate and develop a team of Team Managers, Senior Underwriters and more experienced Underwriters to ensure they deliver a high-quality service that surpasses expectations, and creates an environment to successfully achieve the financial and operational plans set for the team. To be delivered via a strong Continuous Improvement focus and lens, with the ability to quantify and articulate the savings made with a view to reinvesting into the teams., * Previous experience of leading and driving a team to success in an ever changing and competitive market.

• Ability to coach and influence people at all levels.

• Proven experience of leading and developing people’s performance.

• Experience of using data to make informed decisions on resource management and implementing a short- and long-term strategy to achieve the operational and financial goals.

• Demonstrable experience of working within an organisation with strong corporate values.

• Previous experience within General Insurance industry desirable.

• Innovative, enthusiastic and forward thinking.

The financials

• 12% defined non-contributory pension scheme.

• Annual company bonus.

• Income Protection.

• Life cover – four times your salary.

Time away

• 25 days holiday a year plus bank holidays.

• You can also request to swap UK bank holidays for days off that have cultural or religious significance to you.

• The option to buy up to an additional 20 days or sell some of your holiday.

• Three days paid volunteering.

• Up to 16 weeks’ full pay for maternity, paternity and adoption leave.

Your health is important to us

• Access to Private medical insurance.

• Virtual GP appointments.

• Discounted gym membership.

• Free flu jab.

• Access to a wealth of support from our wellbeing partners.

We’re making a difference

• Creating a brighter, more sustainable future underpins all that we do here in Zurich. We were the first insurer to sign the ‘UN Business Ambition for 1.5 C’ pledge.

• Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.