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- Tasks: Evaluate and process Income Protection claims, ensuring fair decisions and exceptional customer service.
- Company: Join Zurich Insurance, a global leader committed to making a positive impact on customers and communities.
- Benefits: Enjoy flexible working options, a 12% pension scheme, annual bonuses, and private medical insurance.
- Why this job: Make a meaningful difference in people's lives while advancing your career in a supportive environment.
- Qualifications: Experience in Income Protection claims assessment and strong analytical skills are essential.
- Other info: Be part of a diverse and inclusive culture that values well-being and community involvement.
The predicted salary is between 36000 - 60000 £ per year.
Join us and contribute to our mission of protecting what matters most to our customers. We are looking for an experienced Senior Claims Assessor, proficient in Income Protection, Life, and Critical Illness, to join our dynamic team. This is an exciting opportunity to make a meaningful impact on the lives of our customers while advancing your career with a global leader in the insurance industry.
Working Hours: This role is available on a part-time, job-share, or full-time basis.
Location: Swindon (including hybrid) or full home working option available.
Closing Date: 30th June 2025.
What will you be doing?
As a Senior Claims Assessor, you will play a critical role in evaluating and processing claims related to Income Protection, Critical Illness and Life. Your expertise and judgement will ensure that our customers receive the support they need during challenging times. You will work closely with policyholders, medical professionals, and other stakeholders to gather necessary information, assess claims fairly, and make informed decisions.
Key Responsibilities will include:
- Evaluate and assess claims in accordance with policy terms and conditions.
- Review medical reports, employment records, and other relevant documentation to determine claim validity.
- Communicate effectively with claimants, medical professionals, and internal teams to gather information and provide updates.
- Make fair and timely decisions on claims, ensuring compliance with regulatory and company guidelines.
- Maintain accurate and thorough records of all claims assessments and communications.
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborate with team members to share knowledge and best practices.
Who are we looking for?
- Previous Income Protection claims assessment experience essential.
- Strong understanding of medical terminology and conditions related to all claim types.
- Excellent analytical and decision-making skills.
- Outstanding communication and interpersonal abilities.
What will you get in return?
Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.
Who we are:
At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people, and our planet. With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.
We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.
If you’re interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. Be part of something great.
Our Culture:
At Zurich, our sense of community is strong and we’re particularly enthusiastic about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.
We have an environment that places real importance on our people’s well-being from a physical, mental, social, and financial perspective. We work with our well-being partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.
We’re enthusiastic about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.
So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.
Senior Income Protection Claims Assessor employer: Zurich Insurance
Contact Detail:
Zurich Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Income Protection Claims Assessor
✨Tip Number 1
Familiarise yourself with the specific types of claims you'll be assessing, particularly Income Protection, Life, and Critical Illness. Understanding the nuances of these claims will not only boost your confidence but also demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who work in claims assessment. Engaging with others can provide valuable insights into the role and may even lead to referrals or recommendations for the position.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully assessed claims or resolved complex issues. Having concrete examples ready will showcase your analytical skills and decision-making abilities, which are crucial for this role.
✨Tip Number 4
Research Zurich Insurance's values and culture, particularly their commitment to diversity and inclusion. Being able to align your personal values with the company's mission can make a strong impression during the interview process.
We think you need these skills to ace Senior Income Protection Claims Assessor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in Income Protection claims assessment. Use specific examples that demonstrate your analytical skills and understanding of medical terminology.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your commitment to the insurance industry. Mention how your previous experiences align with the responsibilities of the Senior Claims Assessor role.
Highlight Key Skills: In your application, emphasise your excellent communication and interpersonal abilities. Provide examples of how you've effectively collaborated with stakeholders in past roles.
Showcase Continuous Learning: Mention any relevant training or certifications you have completed, especially those related to claims assessment or insurance. This shows your dedication to professional development and aligns with Zurich's commitment to growth.
How to prepare for a job interview at Zurich Insurance
✨Know Your Stuff
Make sure you brush up on your knowledge of Income Protection, Life, and Critical Illness claims. Be prepared to discuss specific cases or scenarios where you've successfully assessed claims, as this will demonstrate your expertise and experience in the field.
✨Showcase Your Communication Skills
As a Senior Claims Assessor, you'll need to communicate effectively with various stakeholders. During the interview, highlight your ability to convey complex information clearly and how you've handled difficult conversations in the past.
✨Demonstrate Analytical Thinking
Be ready to showcase your analytical skills by discussing how you evaluate claims and make decisions based on policy terms and medical reports. You might even be asked to solve a hypothetical claim scenario, so think through your approach beforehand.
✨Ask About Flexibility
Since Zurich values flexibility in work arrangements, don't hesitate to ask about options for part-time or hybrid working during your interview. This shows that you're interested in finding a balance that works for both you and the company.
