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- Tasks: Manage customer experience and partner relationships while enhancing product offerings.
- Company: Zurich Insurance is a leading provider of insurance solutions for public and voluntary sectors.
- Benefits: Enjoy flexible working options, a generous pension scheme, and private medical insurance.
- Why this job: Join a dynamic team focused on innovation and making a positive impact in the community.
- Qualifications: Experience in relationship management, excellent communication skills, and a passion for customer service.
- Other info: This role offers a hybrid work model with opportunities for personal and professional growth.
The predicted salary is between 30000 - 48000 £ per year.
Senior Customer Experience & Proposition Specialist – Fixed Term
Join to apply for the Senior Customer Experience & Proposition Specialist – Fixed Term role at Zurich Insurance
Senior Customer Experience & Proposition Specialist – Fixed Term
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Join to apply for the Senior Customer Experience & Proposition Specialist – Fixed Term role at Zurich Insurance
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Working hours: This role is available on a part-time, job-share or full-time basis.
6 month Fixed Term Contract
Salary: Up to £43,000 depending on experience
Location: Hybrid with minimum of 2 days in office a week, preferable location Chichester with travel to Farnborough and London monthly
Closing date for applications: 31st August 2025
The opportunity:
Zurich Municipal is a leading provider of insurance and risk management solutions for the public and voluntary sectors. Since 1993 we’ve insured charities, voluntary organisations, housing associations, and the education and public sectors, helping our customers better understand and reduce the risks they face. We provide insurance for organisations of all sizes across the UK, from insuring a large local authority to small community groups.
We’re looking for someone who will be responsible for managing Customer Experience and our Propositions within the Zurich Municipal market. You’ll be confident working on your own initiative and will be responsible for reporting on key customer metrics, managing partner relationships and working on projects to deliver enhanced customer experiences for both existing and new products. You’ll have excellent organisation skills, a great attention to detail and an ability to think commercially. You’ll work in a fast paced team, working with a wide network of people. Experience in working in the financial services industry will be beneficial.
Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.
What will you be doing?
In your role, you’ll be:
- Managing relationships with our proposition partners and ensuring delivery of contractual agreements
- Working with and managing delivery from internal and external stakeholders
- Implementing our customer engagement strategy and identifying opportunities for improvements to customer communication messaging (drafting content where needed)
- Supporting the creation and rollout of internal and external processes that facilitate the delivery of good customer outcomes
- Reporting on our customer and customer acquisition performance metrics, contextualising and identifying opportunities for improvement
- Supporting the delivery of growth opportunities and new online journey experiences for our customers
- Making recommendations on how to improve our customer experience
- Working on projects to help deliver new products or enhancements to existing products
- Supporting the delivery of good product and regulatory governance of new customer focused initiatives
- Working with internal marketing teams to ensure customer campaigns and communications are delivered effectively to Zurich Municipal customers
- Working with procurement teams where necessary to manage contracts
- Working with brand, governance and budget requirements
What are we looking for?
We’re looking for someone who has the following skills/experience:
- Experience in managing relationships, contracts and external partners
- A passion for excellent customer experience delivery and operational delivery
- Knowledge of marketing campaign delivery and success measures
- Ability to report, analyse and interpret data
- Experience in working as part of a team and representing customer elements of large projects
- Ability to communicate, work with and influence stakeholders at all levels
- Excellent verbal and written communication skills, tailoring to audience whether at a customer or Exec level
- Strong commercial acumen
- Proactive, innovative, enthusiastic and forward thinking
- Ability to manage own workload and priorities whilst working in a fast-moving environment
- Naturally creative mindset to help with problem solving and an awareness of brand guidelines
- Excellent attention to detail, organisation and time management
What will you get in return?
Everyone’s different. That’s why at Zurich; we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.
Follow the link for more information about our benefits – Employee benefits | Working at Zurich Insurance UK
What happens next?
This will be a 2 stage Interview process, preferably face to face
As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.
Who we are:
At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.
With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.
We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.
If you\’re interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions – then Zurich could be just the place for you. Be part of something great.
Our Culture:
At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.
We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.
We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.
So make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Job function
Business Development
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Industries
Insurance and Financial Services
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Senior Customer Experience & Proposition Specialist - Fixed Term employer: Zurich Insurance
Contact Detail:
Zurich Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Experience & Proposition Specialist - Fixed Term
✨Tip Number 1
Familiarise yourself with Zurich's customer engagement strategy. Understanding their approach will help you discuss how you can contribute to enhancing customer experiences during the interview.
✨Tip Number 2
Network with current or former employees of Zurich Insurance on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the role, which can be beneficial in your discussions.
✨Tip Number 3
Prepare examples of how you've successfully managed relationships with partners or stakeholders in previous roles. This will demonstrate your ability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Stay updated on trends in customer experience within the insurance sector. Being knowledgeable about current challenges and innovations will allow you to speak confidently about potential improvements during your interview.
We think you need these skills to ace Senior Customer Experience & Proposition Specialist - Fixed Term
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer experience and proposition management. Use keywords from the job description to demonstrate that you meet the specific requirements of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and your ability to manage relationships with partners. Include specific examples of how you've improved customer communication or engagement in previous roles.
Highlight Relevant Skills: In your application, emphasise skills such as data analysis, stakeholder management, and project delivery. Provide concrete examples of how you've successfully used these skills in past positions.
Showcase Your Understanding of the Company: Demonstrate your knowledge of Zurich Insurance and its commitment to customer experience. Mention any relevant insights about their market position or recent initiatives that align with your professional values.
How to prepare for a job interview at Zurich Insurance
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Senior Customer Experience & Proposition Specialist. Familiarise yourself with Zurich's customer engagement strategies and be ready to discuss how your experience aligns with their needs.
✨Showcase Your Data Skills
Since the role involves reporting on customer metrics, be prepared to discuss your experience with data analysis. Bring examples of how you've used data to improve customer experiences or drive business decisions in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage relationships with partners. Think of specific examples from your past where you successfully navigated challenges in customer experience or project management.
✨Demonstrate Your Communication Skills
Excellent verbal and written communication is key for this role. Be ready to showcase your ability to tailor messages for different audiences, whether it's customers or executives. Consider preparing a brief presentation or summary of your ideas on enhancing customer experience.
