Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Analyse performance data, manage resources, and support customer service excellence.
- Company: Join Zurich Insurance, a global leader in the insurance industry with a commitment to sustainability.
- Benefits: Enjoy flexible working options, a 12% pension scheme, annual bonuses, and private medical insurance.
- Why this job: Be part of a dynamic team that values diversity, innovation, and personal growth.
- Qualifications: Previous resource planning experience and strong analytical skills are essential.
- Other info: Regular travel to the Manchester office is required; flexibility in hours is encouraged.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Resource Planning Analyst role at Zurich Insurance Join to apply for the Resource Planning Analyst role at Zurich Insurance Get AI-powered advice on this job and more exclusive features. Working hours: This role is available on a part-time, job-share or full-time basis. Location: We are flexible on where you are based but regular travel to the Manchester office is required. The opportunity: Are you seeking a career that will excite, challenge, and inspire you? If so, a Resource Planning Analyst position within our Retail team might be the perfect fit for you! Our team is tasked with managing resources within our SME Centre to ensure we are optimally positioned to meet real-time customer demand. With over 150 members in this expanding segment of our Retail Business, this role is fast-paced role that will keep you on your toes. Among other responsibilities, you will analyse our Retail performance data to identify improvement opportunities, provide insights to support our leadership teams in delivering excellent customer service, strategically allocate resources to meet customer demand, and use various tools and techniques to deliver objective feedback to the business. This will help effectively communicate results and trends crucial for our business growth. You will be part of a diverse team operating in a high-paced environment, responding in real-time. We seek an individual eager to grow their business knowledge, influence customer experiences, and develop their skills in systems, processes, and data management. Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need. Key responsibilities: Real-Time Monitoring: Oversee call volumes, service levels, and underwriter performance. Manage call queues for prompt customer assistance. Resource Management: Allocate resources strategically to meet demand and adjust shifts. Ensure optimal staffing for effective customer interactions. Performance Analysis: Analyse performance metrics and trends for improvement opportunities. Provide detailed feedback and reports on service levels. Incident Management: Respond to unforeseen events or call volume surges. Implement contingency plans for service disruptions. Communication: Liaise between frontline staff and management. Communicate updates, schedule changes, and essential information. Technology Utilisation: Use workforce management tools to predict call volumes and schedule staff. Optimise technology for efficiency and high service levels. Compliance and Reporting: Adhere to company policies, procedures, and regulatory requirements. Generate reports on key performance indicators (KPIs) and service levels. Holiday Management: Handle holiday requests for over 100 Full-Time Equivalents (FTEs). Maintain balanced holiday schedules and ensure sufficient staffing. Communicate holiday decisions promptly and update management systems. Your skills and experience: Previous resource planning experience required. Strong analytical and problem-solving skills. Excellent verbal and written communication abilities. Organisational and prioritisation skills. Keen attention to detail. Collaborative mindset with stakeholders. Ability to maintain momentum and deliver under pressure. Adaptability in a fast-paced, fluid environment. Hardworking and enthusiastic with a strong sense of ownership. Willingness to learn and embrace new ideas. What will you get in return? Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday. Follow the link for more information about our benefits – Employee benefits | Working at Zurich Insurance UK As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply. Who we are: At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people, and our planet. With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future. If you\’re interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions – then Zurich could be just the place for you. Be part of something great. Our culture: At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic. We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social, and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm,Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million. So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function General Business Industries Insurance and Financial Services Referrals increase your chances of interviewing at Zurich Insurance by 2x Get notified about new Resources Planning Analyst jobs in Manchester, England, United Kingdom . Manchester, England, United Kingdom 4 days ago Greater Manchester, England, United Kingdom 1 week ago Denton, England, United Kingdom 1 month ago Manchester, England, United Kingdom 2 weeks ago Manchester Area, United Kingdom 4 hours ago Business Analyst – Digital Transformation Manchester Area, United Kingdom 1 week ago Manchester, England, United Kingdom 3 weeks ago Manchester, England, United Kingdom 1 week ago Manchester, England, United Kingdom 1 week ago Manchester Area, United Kingdom 3 days ago Business Analyst – can be based in Manchester or Glasgow Manchester, England, United Kingdom 1 week ago Runcorn, England, United Kingdom 19 hours ago Manchester Area, United Kingdom 4 weeks ago Bolton, England, United Kingdom 2 days ago Rochdale, England, United Kingdom 4 weeks ago Manchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 1 week ago Manchester, England, United Kingdom 2 months ago Manchester, England, United Kingdom 6 days ago Rochdale, England, United Kingdom 4 days ago BUSINESS ANALYST (BANKING/FINANCIAL SERVICES)- MANCHESTER Manchester, England, United Kingdom 5 days ago Manchester, England, United Kingdom 2 weeks ago Integrated Water Manager Business Analyst Warrington, England, United Kingdom 5 days ago Workforce Intelligence & Business Analyst Manchester, England, United Kingdom 1 month ago Manchester, England, United Kingdom 4 days ago Commercial Financial Planning Analyst (FP&A) – Business Partnering & Analysis We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Resource Analyst employer: Zurich Insurance
Contact Detail:
Zurich Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resource Analyst
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Resource Planning Analyst. Understanding real-time monitoring, resource management, and performance analysis will help you speak confidently about how your skills align with the role during interviews.
✨Tip Number 2
Network with current or former employees at Zurich Insurance. Engaging with them can provide valuable insights into the company culture and expectations for the role, which can be beneficial when discussing your fit for the position.
✨Tip Number 3
Prepare to discuss specific tools and techniques you've used in previous roles for data analysis and resource allocation. Highlighting your experience with workforce management tools will demonstrate your readiness for the technical aspects of the job.
✨Tip Number 4
Showcase your adaptability and problem-solving skills by preparing examples of how you've successfully managed unexpected challenges in fast-paced environments. This will resonate well with the dynamic nature of the role at Zurich.
We think you need these skills to ace Resource Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in resource planning and performance analysis. Use keywords from the job description to demonstrate that you meet the specific requirements of the Resource Planning Analyst role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your analytical abilities and experience in resource management.
Highlight Relevant Skills: In your application, emphasise your strong analytical and problem-solving skills, as well as your ability to communicate effectively. Provide examples of how you've successfully managed resources or improved performance metrics in previous roles.
Showcase Adaptability: Given the fast-paced nature of the role, include examples that demonstrate your adaptability and ability to thrive under pressure. This could be experiences where you successfully managed unexpected challenges or changes in workload.
How to prepare for a job interview at Zurich Insurance
✨Showcase Your Analytical Skills
As a Resource Planning Analyst, your ability to analyse performance metrics is crucial. Be prepared to discuss specific examples of how you've used data to identify improvement opportunities in previous roles.
✨Demonstrate Flexibility and Adaptability
This role requires quick thinking and adaptability in a fast-paced environment. Share experiences where you successfully managed unexpected challenges or changes in resource demands.
✨Communicate Effectively
Strong communication skills are essential for liaising between teams. Practice articulating your thoughts clearly and concisely, and be ready to explain how you would communicate updates and changes to staff.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-time situations. Think of scenarios where you had to manage call volumes or staffing issues, and outline your approach to resolving them.
