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For Companies At a Glance
- Tasks: Manage Employee Relations cases and provide expert HR coaching to managers.
- Company: Join Zurich, a global leader in insurance with a commitment to diversity and inclusion.
- Benefits: Enjoy flexible working hours, competitive pension, annual bonuses, and private medical insurance.
- Why this job: Make a real impact in HR while growing your skills in a supportive environment.
- Qualifications: Proven HR experience, especially in Employee Relations and strong problem-solving skills.
- Other info: Flexible work options available; be part of a team that values continuous development.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Overview
HR Advisor (Employee Relations & Case Management)
Working hours: Part time – 28 hours per week
Location: We’re flexible! You can be based from our Swindon or Whiteley office.
Closing date for applications: 16 September 2025
As a People Hub Consultant, you’ll be part of a skilled HR team. Your key focus will be on Employee Relations case work, but you’ll also work collaboratively with the wider Zurich People Team on a variety of other HR activities and projects. You will spend much of your time connected to the business, working closely with managers and their teams to help them meet business goals. Your role is to make sure our people managers get the support, coaching and guidance they need to take ownership of their teams and deliver results. Although this is a general HR role, Employee Relations and case management will be your priority. You’ll collaborate with employees and managers at all levels, including senior leaders and this is a great chance to grow your HR experience in a global environment with an award winning, inclusive employer.
Flexibility: We know flexibility matters. Many of our employees work part-time, flexible hours, job share, or work from home. We’re open to discussing the flexibility you need during the interview process.
Responsibilities
- Manage a variety of Employee Relations (ER) cases, including performance, conduct, grievance, disciplinary, probation, and complex sickness cases. Use our case management system with case complexity matched to your experience.
- Provide expert HR coaching and advice to managers on employee relations topics, ensuring guidance aligns with policies, legislation, and best practices; refer to specialists as needed.
- Support HR processes and initiatives such as job evaluations, salary planning, career progression, talent assessments, and learning and development. Pass cases to relevant teams when appropriate and deliver virtual training sessions as needed.
- Drive continuous improvement by contributing to policy development, process updates, and wider People Team projects; promote ongoing improvements within the People Hub.
- Act as a trusted consultant, building strong relationships with colleagues at all levels; coach managers and employees to find solutions and deliver a seamless customer experience.
- Foster team development and collaboration by sharing expertise, mentoring colleagues, demonstrating commercial awareness and flexibility, and committing to professional growth.
What we’re looking for
- Proven HR experience, particularly in Employee Relations and Case Management.
- Strong commercial awareness and excellent relationship and stakeholder management skills.
- A problem-solving mindset with a “coach to solution” approach.
- A passion for helping others and delivering outstanding customer service.
As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.
What you’ll get in return
Zurich offers a wide range of employee benefits so you can tailor your benefits to your life. Benefits include a 12% defined non-contributory pension scheme, annual company bonus, private medical insurance, and the option to buy up to an additional 20 days or sell some of your holiday.
More information about benefits can be found at Employee benefits | Working at Zurich Insurance UK.
About Zurich
Zurich aspires to be one of the most responsible and impactful businesses in the world and the best global insurer. With over 55,000 employees in more than 170 countries, Zurich is a long-standing player in the insurance industry. We focus on sustainable impact, wellbeing, diversity, and continuous development. We value curiosity, optimism, and skills development for the future.
We’re committed to diversity and inclusion and to treating all applicants fairly and with respect, irrespective of background, beliefs, or protected characteristics. We also support wellbeing and offer access to training and development opportunities. Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.
So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.
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Contact Detail:
Zurich Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Advisor (Employee Relations & Case Management)
✨Tip Number 1
Network like a pro! Reach out to current employees at Zurich through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. This insider info can give you a real edge!
✨Tip Number 2
Prepare for those tricky interview questions! Think about scenarios where you've successfully managed Employee Relations cases. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show off your problem-solving skills.
✨Tip Number 3
Show your passion for HR! During the interview, share why you love helping others and how you’ve made a difference in previous roles. This will resonate with the hiring team and highlight your commitment to outstanding customer service.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the team dynamics, ongoing projects, and how Zurich supports professional growth. This shows your genuine interest and helps you assess if it’s the right fit for you.
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the HR Advisor role. Highlight your Employee Relations and case management experience, as this is key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about HR and how you can contribute to our team. Share specific examples of how you've successfully managed ER cases in the past.
Showcase Your Problem-Solving Skills: In your application, emphasise your problem-solving mindset and your 'coach to solution' approach. We love candidates who can demonstrate how they’ve helped others find solutions.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Zurich Insurance
✨Know Your Employee Relations Stuff
Brush up on your knowledge of Employee Relations and case management. Be ready to discuss specific cases you've handled in the past, showcasing your problem-solving skills and how you coached managers through complex situations.
✨Show Off Your Coaching Skills
Prepare examples that highlight your coaching abilities. Think about times when you’ve guided managers or employees to find solutions. This will demonstrate your 'coach to solution' approach, which is key for this role.
✨Understand Their Business Goals
Research the company’s business goals and how the HR function supports them. During the interview, relate your experience to their objectives, showing that you can help managers achieve results while maintaining strong employee relations.
✨Be Ready for Flexibility Discussions
Since flexibility is a big deal for them, think about what kind of working arrangements you’d like. Be prepared to discuss your needs openly during the interview, showing that you value work-life balance and are keen to find a mutually beneficial arrangement.