Governance and Controls Administrator - Zurich Corporate Risk

As a result of the exciting growth within Zurich Corporate Risk (ZCR), we have an opportunity to join our Operation\’s Department as an administrator on a permanent basis. This role involves completing key reconciliations across our Group Life, Group Income Protection and Group Critical Illness policies. In addition, you will be completing financial reporting which will involve, speaking with third party suppliers, auditors and working with other areas of the business. Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren\’t available full-time. Please talk to us at interview about the flexibility you may need. What will you be doing?

• Assisting with the monthly review and processing of ZCR\’s five reconciliations highlighting anomalies and issues
• Taking these findings forward to identify root causes and work on developments across ZCR to correct and prevent reoccurring issues
• To complete the quarterly financial reporting for our reinsurers
• Provide support across ZCR when looking at a scheme from a billing and finance perspective to help deliver exceptional service to our customers
• Maintain and develop controls within the team to ensure ZCR remain compliant
• To complete all ZCR audit requirements to include premium, commission & claims in a timely manner
• To provide support on projects and discussions on UAT testing & implementation
• To advocate Consumer Duty, identifying and preventing customer harm, and delivering good customer outcomes
• Understanding and supporting our Governance Frameworks
• Initiate and support implementation of process improvement ideas
• Sharing knowledge and expertise with other teams and stakeholders
• Dealing with day to day queries and completing with the timeframes set
• Supporting and improving ZCR\’s debt position
• Financial and accounting knowledge would be preferable
• Previous experience using Excel and other Microsoft packages
• Excellent attention to detail, with strong focus on quality and root cause analysis
• Ability to cope with varying workloads, pressures and priorities
• Confident speaking on the phone
• Passionate about customers and driving through continuous improvement
• Excellent verbal and written communication skills
• Excellent judgement and decision-making skills
• Contribute to a positive and supportive team culture
• Able to build and maintain strong relationships with key stakeholders at all levels, both within and outside of ZCR

As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You\’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

Benefits

• 12% defined non-contributory pension scheme
• Annual company bonus
• Income Protection
• Life cover – four times your salary
• 25 days holiday a year plus bank holidays
• Option to swap UK bank holidays for days off that have cultural or religious significance to you
• The option to buy up to an additional 20 days or sell some of your holiday
• Three days paid volunteering
• Up to 16 weeks\’ full pay for maternity, paternity and adoption leave
• Access to private medical insurance
• Virtual GP appointments
• Discounted gym membership
• Free flu jab
• Access to a wealth of support from our wellbeing partners

We’re making a difference. Creating a brighter, more sustainable future underpins all that we do here in Zurich. We were the first insurer to sign the ‘UN Business Ambition for 1.5 C’ pledge. Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.