At a Glance
- Tasks: Manage and assess Group Income Protection Claims while building trust with customers.
- Company: Join Zurich Insurance, a global leader in the insurance industry with a commitment to sustainability.
- Benefits: Enjoy flexible working options, a 12% pension scheme, annual bonuses, and private medical insurance.
- Other info: Flexible hours and remote work options available to fit your lifestyle.
- Why this job: Be part of a supportive team culture that values diversity and continuous improvement.
- Qualifications: Experience in claims management is preferred; strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Working Hours: This role is available on a part-time, job-share, or full-time basis.
Location: Flexible, our office base is in Swindon.
Closing Date: 16th May 2025.
The opportunity: As a result of the exciting growth within Zurich Corporate Risk, we are looking for an experienced Income Protection Claims Case Manager to join us on a permanent basis. Customer service is so important to us so if you share our passion for putting customers first, we would love to hear from you!
Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.
What will you be doing?
- As the Claims Case Manager, you will provide expert claims assessment and management to our portfolio of Group Income Protection Claims.
- You will build trust-based relationships with a portfolio of customers and be required to manage your own caseload of claims.
- You will assess new claim notifications and conduct proactive reviews of claims in payment, liaising with our Rehabilitation Team where needed.
- You will provide robust and sensitive technical claims management, including information gathering over the telephone with all parties as well as requesting and assessing claims evidence, to ultimately enable decision making and reviews.
- Some cases will require you to communicate effectively and sensitively with vulnerable customers, which may also necessitate some difficult conversations.
Who are we looking for?
- Claims management experience and preferably CII Claims qualifications (but this isn’t essential).
- Passionate about customers and driving through Continuous Improvement.
- Ability to cope with varying workloads, pressures, and priorities.
- Excellent verbal and written communication skills with the ability to quickly establish professional and effective working relationships with your customers.
- Able to communicate effectively and sensitively with vulnerable customers, which may also necessitate some difficult conversations.
- Excellent judgement and decision-making skills.
- Personal contribution into our positive and supportive team culture.
- Excellent attention to detail, with strong focus on quality and root cause analysis.
What will you get in return?
Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.
Who we are: At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people, and our planet. With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.
We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.
If you’re interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. Be part of something great.
Our Culture: At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.
We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social, and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.
We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.
So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.
GIP Claims Case Manager in London employer: Zurich Insurance
Zurich Insurance is an exceptional employer that prioritises flexibility and employee wellbeing, offering a range of benefits including a generous pension scheme, private medical insurance, and the option to tailor holiday entitlements. With a strong commitment to diversity and inclusion, employees are encouraged to bring their authentic selves to work in a supportive environment that fosters personal and professional growth. Join us in Swindon, where you can make a meaningful impact while being part of a global leader in the insurance industry.
StudySmarter Expert Advice🤫
We think this is how you could land GIP Claims Case Manager in London
✨Tip Number 1
Familiarise yourself with Zurich's values and culture. Understanding their commitment to customer service and community involvement will help you align your responses during the interview, showcasing how you can contribute to their mission.
✨Tip Number 2
Prepare examples from your past experience that demonstrate your ability to handle sensitive conversations and manage claims effectively. This will show your potential employer that you have the necessary skills to thrive in this role.
✨Tip Number 3
Research common challenges faced in income protection claims management. Being knowledgeable about these issues will allow you to discuss how you would approach them, demonstrating your proactive mindset and problem-solving abilities.
✨Tip Number 4
Network with current or former employees of Zurich Insurance on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to use in your application and interviews.
We think you need these skills to ace GIP Claims Case Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in claims management and customer service. Use keywords from the job description, such as 'Income Protection Claims' and 'technical claims management', to demonstrate your fit for the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your ability to handle sensitive conversations. Mention specific examples of how you've successfully managed claims or built trust with customers in previous roles.
Highlight Relevant Skills:In your application, emphasise skills that are crucial for the role, such as excellent verbal and written communication, attention to detail, and decision-making abilities. Provide examples of how you've used these skills in past positions.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Claims Case Manager.
How to prepare for a job interview at Zurich Insurance
✨Show Your Customer-Centric Approach
Since Zurich places a strong emphasis on customer service, be prepared to discuss specific examples of how you've put customers first in your previous roles. Highlight any experiences where you built trust-based relationships or handled sensitive situations with care.
✨Demonstrate Your Claims Management Experience
Make sure to articulate your experience in claims management clearly. Discuss the types of claims you've handled, your approach to assessing and managing them, and any relevant qualifications you possess, even if they aren't essential.
✨Prepare for Difficult Conversations
Given that the role involves communicating with vulnerable customers, think about how you would handle challenging conversations. Prepare examples of past experiences where you successfully navigated difficult discussions while maintaining empathy and professionalism.
✨Emphasise Your Attention to Detail
Zurich values quality and root cause analysis, so be ready to showcase your attention to detail. Provide examples of how your meticulous nature has positively impacted your work, especially in claims assessment and decision-making processes.
