At a Glance
- Tasks: Support daily operations, manage records, and assist colleagues in delivering top-notch service.
- Company: Join Zurich Municipal, a flexible and inclusive workplace that values collaboration.
- Benefits: Enjoy a competitive pension scheme, annual bonuses, private medical insurance, and flexible holiday options.
- Other info: Flexible working hours available to fit your lifestyle.
- Why this job: Be part of a dynamic team where your attention to detail makes a real difference.
- Qualifications: Organised, proactive, and eager to learn; no prior experience needed!
The predicted salary is between 25000 - 30000 £ per year.
Working hours: This role is available on a part-time, job-share or full-time basis.
Location: Farnborough/Hybrid Working
Closing date for applications: 23rd June 2026
The opportunity
As a Service Administrator in Zurich Municipal, you’ll play an important role in supporting the day-to-day running of the team. You’ll help manage key administrative activity, keep records accurate and up to date, and support colleagues across the business to deliver a high-quality service. This is a great opportunity for someone who enjoys working in a fast-paced environment, takes pride in doing things accurately, and likes being part of a collaborative team. We’ll provide training and support from day one, so you don’t need previous insurance experience to apply. Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.
What will you be doing?
- Work closely with your team and colleagues across Zurich Municipal to support day-to-day service activity
- Monitor shared inboxes and voicemails, responding promptly and escalating where needed
- Process documentation and update records accurately
- Complete regular administrative tasks in line with team and business requirements
What are we looking for?
- We’re looking for someone who is organised, proactive, and confident working with a range of people across the business.
- You don’t need previous insurance or financial services experience, what matters most is your willingness to learn, your attention to detail, and your commitment to delivering a high-quality service.
- Strong communication skills
- Good organisation and prioritisation skills
- Accuracy and attention to detail
- A proactive approach to solving problems and improving processes
- The ability to adapt to changing priorities and workloads
What will you get in return?
Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday, alongside a range of other flexible benefits. You can find out more about our wide range of employee benefits on our website.
Your application
We’re committed to treating all applicants fairly and with respect, irrespective of their actual or assumed background, sexual orientation, disability or any other protected characteristic. As an inclusive employer we also want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.
Service Administrator in Farnborough employer: Zurich Insurance
At Zurich Municipal, we pride ourselves on being an excellent employer that values flexibility and inclusivity. Our supportive work culture encourages collaboration and personal growth, offering a range of benefits including a generous pension scheme, private medical insurance, and the ability to tailor your holiday options. Located in Farnborough with hybrid working opportunities, we are committed to providing a meaningful and rewarding environment for all employees, regardless of their previous experience.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator in Farnborough
✨Hit Up Local Insurance Events
Get yourself to local insurance meetups or networking events! These are goldmines for part-time positions, plus you get to connect with industry professionals who might just know about openings at places like Zurich Insurance. Don’t forget to chat up everyone – you never know who might have the inside track!
✨Join Insurance Communities
Dive into insurance forums or online communities. Places like LinkedIn groups or even specialty sites related to insurance are perfect for finding part-time gigs. Ask questions, share your goals, and let folks know you’re on the lookout – community members often share job leads that aren’t advertised widely.
✨Consider Remote Opportunities
Part-time roles can sometimes be remote, which opens up even more doors. Check out remote job boards specifically for insurance roles or on company websites like Zurich Insurance. You’d be surprised at how flexible some insurers are with part-time work!
✨Polish Your Cover Letter and Apply Directly
When you find a gig that’s a good fit, don’t just submit a standard application – tailor your cover letter to highlight your relevant skills and enthusiasm for the insurance industry. And hey, be sure to apply through our website! We love seeing strong candidates taking that extra step.
We think you need these skills to ace Service Administrator in Farnborough
Some tips for your application 🫡
Highlight Your Insurance Knowledge:When applying for a part-time role in insurance, make sure to showcase any relevant knowledge or experience you have. This could include coursework, internships, or even personal projects related to risk assessment. The more you can emphasise your understanding of insurance products and principles, the better!
Tailor Your CV to Stand Out:Your CV should reflect not only your work history but also any certifications or courses you’ve completed in the insurance field. If you have any industry-specific qualifications such as CII (Chartered Insurance Institute), be sure to include them. Customise your CV for the role at Zurich Insurance by focusing on skills like communication and analytical thinking.
Express Your Availability and Flexibility:As you’re applying for a part-time position, it’s important to be clear about when you can work. Mention your availability in your cover letter to ensure Zurich Insurance knows you’re ready to jump in and assist their team. Flexibility can be a big plus in this industry!
Show Your Willingness to Learn:In your application, don’t hesitate to express your eagerness to grow within the insurance field. Highlight any ways you've actively sought to learn more about the industry, whether through courses, workshops, or reading up on the latest trends. This shows your commitment and can make your application pop!
How to prepare for a job interview at Zurich Insurance
✨Understand the Technical Basics
Make sure you're up to speed with the basic concepts of insurance, like risk assessment, policy types, and claims processing. We can’t stress enough how important it is to demonstrate that you grasp these fundamentals, as they often come up in interviews for roles like Service Administrator at Zurich Insurance.
✨Showcase Your Customer Service Skills
In the insurance industry, interaction with clients is key. Be prepared to share examples of how you’ve handled customer queries or complaints, especially in a part-time capacity. We want to see that you can build rapport and deliver clear explanations—this can make or break your chances at Zurich Insurance.
✨Prepare for Scenario-Based Questions
You might face questions that put you in specific situations, e.g., 'How would you handle a dissatisfied customer?' Practice thinking through these scenarios so you can showcase your problem-solving skills and customer service knowledge fluidly when asked during the interview.
✨Flexibility and Availability is Key
As a part-time candidate, it's crucial to be clear about your availability during the interview. We should highlight that we're eager to fit into the team’s schedule while adapting to peak times or unusual circumstances in the insurance sector—show that you're committed to working alongside them effectively.
