At a Glance
- Tasks: Lead Credit and Collections operations, ensuring quality and compliance while driving performance.
- Company: Join a dynamic finance team at Zurich, known for its flexible work culture.
- Benefits: Enjoy a competitive pension scheme, annual bonus, private medical insurance, and flexible holiday options.
- Other info: Flexible working options available to suit your lifestyle.
- Why this job: Make a real impact in finance while developing your leadership skills in a supportive environment.
- Qualifications: Leadership experience, strong communication skills, and a background in finance or credit risk management.
The predicted salary is between 59800 - 75000 £ per year.
This is an operational leadership role within Finance Operations, accountable for the end‑to‑end delivery, governance and optimisation of Credit Control services through our outsource partners. The role requires resilience, adaptability and strong coordination to manage changing priorities, proactively challenge partner performance, influence outcomes, and ensure service delivery meets agreed commercial, risk and customer objectives.
You will drive operational performance, oversee partner delivery and lead initiatives that enhance efficiency, minimise risk, and improve customer outcomes. This includes balancing service, cost and risk trade‑offs, with consideration for the customer journey, income statement performance and emerging or future risks.
Success in this role depends on maintaining effective governance, delivering clear performance insight, and providing confident, constructive challenge to support well‑informed business decisions.
Many of our employees work flexibly in a variety of different ways, including part‑time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full‑time. Please talk to us at interview about the flexibility you may need.
What will you be doing?
- Role Purpose
- Own it: Take accountability for the end‑to‑end delivery of Credit and Collections through our outsource partners, ensuring effective governance, consistent performance and high standards of quality and compliance.
- Accelerate it: Drive pace across operational delivery by removing blockers, coordinating activities, and adapting to changing priorities while maintaining a focus on efficiency and service quality.
- Win it: Deliver outcome‑focused insight, assurance and constructive challenge to strengthen performance, support decision making and protect customer outcomes and business reputation.
Key Responsibilities
- Operational Leadership & Delivery
- Lead UK and offshore Credit & Collections, ensuring strong controls, quality and compliance.
- Drive productivity and process improvements; monitor debtors, exposure and provisioning.
- Deliver change initiatives and provide clear risk and performance communication.
- Insight & Stakeholder Management
- Build strong stakeholder relationships and manage escalations and critical incidents.
- Provide data‑driven reporting and insight to inform and challenge business decisions.
- Team Leadership
- Line‑manage, coach and develop the team, promoting accountability and alignment.
- Deputise for the Senior Credit and Collections Manager as needed.
What are we looking for?
- Demonstrated leadership capability, with experience coaching, developing and motivating teams, fostering accountability and high performance.
- Experience working with third parties, internal stakeholders and outsourced providers.
- Strong organisational and coordination skills with the ability to prioritise effectively.
- Confident communicator with strong analytical and problem‑solving capability, able to influence and challenge senior stakeholders.
- Professional qualification (e.g. "CICM") is beneficial along with a financial services background; however, strong operational experience outsourced / offshore delivery models and credit risk management will be equally valued.
- Insurance experience desirable.
What will you get in return?
Zurich offers a wide range of employee benefits giving flexibility: a 12% defined non‑contributory pension scheme, an annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday, alongside a range of other flexible benefits.
Equal Opportunity
We’re committed to treating all applicants fairly and with respect, irrespective of their actual or assumed background, sexual orientation, disability or any other protected characteristic. If you require an alternative method of applying, please send an email to.
Credit and Collections Manager UK Finance Operations - 12-month fixed term contract in Fareham employer: Zurich Insurance
At Zurich, we pride ourselves on being an excellent employer, offering a flexible work culture that accommodates part-time, job-share, and full-time arrangements to suit diverse needs. Our Fareham location provides a supportive environment where employees can thrive, with opportunities for professional growth through coaching and development, alongside a comprehensive benefits package including a generous pension scheme and private medical insurance. Join us to be part of a team that values accountability, innovation, and the pursuit of excellence in delivering credit and collections services.
