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- Tasks: Handle customer complaints for property insurance and provide fair solutions.
- Company: Join Zurich Insurance, a global leader in the insurance industry with a strong community focus.
- Benefits: Enjoy flexible working options, a generous pension scheme, and private medical insurance.
- Why this job: Be part of a dynamic team that values creativity and makes a real impact on customers' lives.
- Qualifications: Experience in handling customer complaints, especially in property insurance, is essential.
- Other info: This role offers hybrid working, allowing you to balance office and home life.
The predicted salary is between 22400 - 31200 ÂŁ per year.
Join to apply for the Customer Care Specialist: Property role at Zurich Insurance
6 days ago Be among the first 25 applicants
Join to apply for the Customer Care Specialist: Property role at Zurich Insurance
Location: Glasgow or Fareham, (Hybrid working, minimum 50% office based)
Working hours: 35 (Monday to Friday between 9am and 5pm). This role is available on a part-time, job-share or full-time basis.
Salary: Up to ÂŁ28,000 depending on experience
Closing date for applications: 3rd September 2025
The opportunity:
We\’re looking for a complaint handler to join our team, helping customers when they need us the most. You’ll be handling complaints for property insurance products. You’ll need to assess each complaint and make fair decisions quickly.
At Zurich, we get it: things can go wrong. But when they do, we see it as a chance to make things right and to learn from the experience so we can do better in the future.
You\’ll be managing a caseload of customer complaints and will need to work with multiple departments, suppliers, and customers to get a complete view of what happened. It\’s your job to come up with a fair, impartial, and reasonable solution that works for everyone involved.
If you thrive in a fast-moving environment and want to work for a company that values creativity, initiative, and contributions, then Zurich might be the perfect fit for you.
Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.
We’re looking for someone who can:
- Understand our customers and their challenges and respond empathetically.
- Look into complaints in a fair, consistent, and effective way, engaging with the relevant people.
- Analyse info to make good decisions.
- Respond quickly, professionally, and fairly, and communicate effectively.
- Follow all regulatory rules.
- Manage a complaints caseload.
- Help identify the causes of complaints and trends.
- Help improve the team and company.
- Use assertiveness, influencing and negotiating skills.
- Work well with everyone and set a good example.
- Always act with integrity, is resilient and has a positive attitude.
Your skills and experience:
- You have experience dealing with complaints from customers, specifically in property insurance claims or complaints.
- You\’re great at communicating.
- You\’re precise and have great attention to detail.
- You know your way around insurance guidelines and procedures.
- You can work independently or as part of a team.
- May be working towards professional development (e.g. CII)
- You have experience of sending final written responses.
- This is a telephone-based role. You are comfortable with taking calls.
**When working from home environment, ideally the area needs to be safe, private with minimal distraction. You will required a solid internet connection**
What will you get in return?
Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.
Follow the link for more information about our benefits – Employee benefits | Working at Zurich Insurance UK
Who We Are
At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.
We\’re a strong and stable company with over 55,000 employees across 170 countries. As part of our team, you\’ll have the support you need to succeed in the insurance industry.
We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.
If you\’re looking for a dynamic and challenging work environment where creativity, initiative, and contributions are rewarded, consider joining Zurich. You\’ll be part of something great.
Our culture
At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.
We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.
We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.
So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Customer Service
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Industries
Insurance and Financial Services
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Customer Care Specialist: Property employer: Zurich Insurance
Contact Detail:
Zurich Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist: Property
✨Tip Number 1
Familiarise yourself with Zurich's values and culture. Understanding their commitment to customer care and community involvement will help you align your responses during the interview, showcasing how you can contribute to their mission.
✨Tip Number 2
Brush up on your complaint handling skills, particularly in property insurance. Be prepared to discuss specific examples of how you've effectively resolved complaints in the past, as this will demonstrate your capability for the role.
✨Tip Number 3
Practice your communication skills, especially in a telephone context. Since this is a telephone-based role, being able to convey empathy and professionalism over the phone will be crucial, so consider mock calls to refine your approach.
✨Tip Number 4
Research common trends and issues in property insurance complaints. Being knowledgeable about the industry will not only impress your interviewers but also help you provide informed solutions during your discussions.
We think you need these skills to ace Customer Care Specialist: Property
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in handling customer complaints, particularly in property insurance. Use specific examples that demonstrate your ability to assess complaints and make fair decisions.
Craft a Compelling Cover Letter: In your cover letter, express your understanding of the challenges customers face and how you can respond empathetically. Mention your communication skills and attention to detail, as these are crucial for the role.
Showcase Relevant Skills: Emphasise your skills in analysis, decision-making, and effective communication. Provide examples of how you've used these skills in previous roles, especially in fast-paced environments.
Highlight Flexibility and Teamwork: Since Zurich values flexibility, mention your ability to work independently and as part of a team. Discuss any experiences where you've successfully collaborated with others to resolve issues or improve processes.
How to prepare for a job interview at Zurich Insurance
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Care Specialist in property insurance. Familiarise yourself with common complaints and how to handle them effectively, as this will show your preparedness and genuine interest in the role.
✨Demonstrate Empathy
Since the role involves handling customer complaints, it's crucial to demonstrate empathy during your interview. Share examples from your past experiences where you successfully resolved issues by understanding the customer's perspective and providing a fair solution.
✨Showcase Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you communicate with customers and colleagues. Practice articulating your thoughts clearly and concisely, as this will reflect your ability to handle calls and manage complaints professionally.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think of specific situations where you had to analyse information quickly and come up with a reasonable solution, and be ready to explain your thought process.
