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For Companies At a Glance
- Tasks: Handle claims, communicate with brokers and customers, and manage case workloads.
- Company: Join Zurich Insurance, a global leader in the insurance industry with a commitment to sustainability.
- Benefits: Enjoy flexible working hours, a generous pension scheme, private medical insurance, and more.
- Why this job: Be part of a dynamic team that values diversity, inclusion, and employee wellbeing.
- Qualifications: GCSE Level education and strong communication skills are essential; insurance experience is a plus.
- Other info: Flexible working options available; we support your personal needs during the interview process.
The predicted salary is between 18700 - 24500 £ per year.
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Join to apply for the Claims Handler role at Zurich Insurance
Working Hours: This role is available on a part-time, job-share, or full-time basis
Salary: £22,000 – £28,000 depending on experience plus an excellent benefits package
Location: Birmingham City Centre (Hybrid working)
Closing Date: 31st August 2025
The opportunity:
If you are looking for an exciting opportunity to work within a busy and expanding Claims department in a city centre location with flexible working – then look no further. We are looking for individuals to deliver an excellent Claims service to our customers.
Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at the interview about the flexibility you may need.
What will you be doing?
As a Claims Handler you will be dealing with brokers, solicitors, and suppliers so you will need excellent communication skills. Additionally, you will require good case management and workload management skills.
Other key responsibilities include:
- Responsible for handling and negotiating claims
- Compliance with statutory regulations
- Develop and maintain relationships with internal and external customers
- To proactively handle third-party claims aiming to settle cases within optimum time scales
- Investigation and evaluation of liability and quantum to achieve the desired resolution for all claims handled
Who are we looking for?
We are looking for someone with an Insurance background and experience in delivering exceptional customer service to customers through strong communication, relationship management and effective negotiation skills.
To be successful you need to have an inquisitive nature that will enable you to ask appropriate questions and reach accurate decisions. You will be educated to GCSE Level standard (or equivalent) and have strong IT skills.
As an inclusive employer, we want to ensure that all candidates feel comfortable and can perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.
What will you get in return?
Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.
Follow the link for more information about our benefits – Employee benefits | Working at Zurich Insurance UK
Who we are:
At Zurich, we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.
With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who is a long-standing player in the insurance industry.
We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.
If you\’re interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions – then Zurich could be just the place for you. Be part of something great.
Our Culture:
At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.
We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.
We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.
So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.
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Claims Handler employer: Zurich Insurance
Contact Detail:
Zurich Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Familiarise yourself with the insurance industry, particularly claims handling. Understanding common terms and processes will help you speak confidently during interviews and demonstrate your knowledge.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you prepare for the types of conversations you'll have with brokers, solicitors, and customers, showcasing your ability to handle claims effectively.
✨Tip Number 3
Network with current or former employees of Zurich Insurance. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Be ready to discuss your problem-solving skills. Prepare examples of how you've successfully managed challenging situations in previous roles, as this will highlight your suitability for the Claims Handler position.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the insurance sector, particularly any roles that involved claims handling or customer service. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you are interested in the Claims Handler position at Zurich Insurance. Mention specific examples of how you've successfully managed claims or provided excellent customer service in the past.
Highlight Relevant Skills: In your application, emphasise your case management and workload management skills. Provide examples of how you've effectively negotiated or resolved claims, as these are key responsibilities for the role.
Show Enthusiasm for Flexibility: Since Zurich values flexible working arrangements, express your openness to various working patterns in your application. This shows that you align with their culture and are adaptable to their needs.
How to prepare for a job interview at Zurich Insurance
✨Showcase Your Communication Skills
As a Claims Handler, you'll be dealing with brokers, solicitors, and customers. Make sure to demonstrate your excellent communication skills during the interview by articulating your thoughts clearly and listening actively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle claims. Prepare examples from your past experiences where you successfully managed claims or resolved disputes, highlighting your negotiation skills.
✨Research Zurich Insurance
Familiarise yourself with Zurich's values, culture, and the benefits they offer. This will not only help you understand the company better but also allow you to tailor your answers to align with their mission and demonstrate your genuine interest.
✨Discuss Flexibility Openly
Since Zurich values flexible working arrangements, be open about your needs regarding work hours or conditions. This shows that you are proactive and willing to find a solution that works for both you and the company.
