Claims Apprenticeship 2026 (London)

Location: London

Salary: £24,479 (plus £3,200 London location allowance)

Qualification: Level 3 Insurance Practitioner

Start Date: September 2026

Closing date for applications: 8th March 2026

Insurance is so much more than you think! Are you looking for a career that will excite, challenge and inspire you? If so, an apprenticeship could be the ideal role for you! You’ll find the perfect balance of real life, on the job experience, whilst having time to complete your studies, apply your knowledge and earn qualifications too. With plenty of support around you, including your buddy, you’ll have lots of opportunities to shape your career and to make a difference to our customers at a time when they need us the most. This is a permanent role, your apprenticeship is just the start of your career with us. We’ll continue to cheer you on every step of the way once you’ve finished and will remain committed to help you grow.

Working in insurance is so varied, you’ll find that there are so many different opportunities for you to explore. An apprenticeship is the perfect way to fast‑track your career!

Your Opportunity

An insurance claims handler helps people who have had something go wrong, like an accident or damage. They check their insurance policies and make sure our customers get the support they need from their insurance product. Our Claims Apprenticeship programme is a great opportunity for anyone looking to start a career with one of the world’s most successful insurance companies.

Responsibilities

• Receiving and recording new claims.
• Reviewing claim details and gathering additional information.
• Providing empathetic and efficient support to our customers when they need us most.
• Providing updates, answering enquiries, and addressing customer concerns.
• Reviewing complex technical files.
• Investigating potential fraudulent claims.
• Working with large volumes of data.
• Collaborating with other departments.
• Assisting in negotiations and settlements, preparing and issuing payments or denials.

What can I look forward to?

• Understand the general principles in the claims handling process.
• Learn about various insurance products and associated services.
• Develop your ability to build and manage relationships.
• Learn about the various rules and regulations that claims handlers need to consider when dealing with claims.
• Be able to carry out initial assessments, evaluate policies and products and how to settle claims.
• Understand the difference between insured and uninsured losses.

Our Claims function is a large team spread across the UK and plays a key role in delivering our promises to our customers. As a Claims apprentice, you’ll provide our customers with a clear, collaborative, effortless, and personal experience. You'll deal with a wide range of situations and our customers will count on you for a quick, professional and empathetic response to an often‑stressful time.

Alongside your day‑to‑day work, you’ll complete an Insurance Practitioner Level 3 Apprenticeship as well as an insurance industry recognised Certificate in Insurance via the Chartered Insurance Institute. The apprenticeship will take around 18 months. In addition to investing in your learning, we give you time to study as well as the opportunity to put what you learn into practice. Your qualification is just the start of your career at Zurich. Once your apprenticeship is complete you will have plenty of opportunities to put your new skills into practice while continuing to develop and grow.

What’s in it for you?

• £24,479 starting salary
• £3,200 London location allowance
• 28 days holiday plus an additional 3 volunteering days
• Flexible bank holidays for religious/cultural events
• Private medical cover
• 12% company pension contribution
• Annual company bonus
• Discounted gym membership
• Discounted gadget insurance
• Discounted technology offers

What you’ll need

• Due to government restrictions, you must have the permanent right to reside and work in the UK before you apply.
• You must have resided in the UK for a minimum of three consecutive years at the time of application.
• A minimum of five GCSEs (or equivalent) at grade C/4 including Maths and English.
• A professional attitude with a positive “can do” approach to your work.
• Strong interpersonal and communication skills.
• Ability to build strong working relationships.

NB: Due to Apprenticeship funding rules, we can only accept applicants who haven’t completed a qualification in the same field at the same or higher level to the course you are applying for.

Are you ready to create a brighter future? At Zurich our brand purpose is to create a brighter future together, for our customers, our partners, our employees and the planet. It’s a promise that for our customers, we will put their needs at the heart of everything we do and for our employees, to grow and develop together. For our partners, to collaborate to create mutual value and for the planet, to drive positive impact by integrating our sustainability work into how we do business.

We put our customers at the heart of everything that we do, and we’re looking for like‑minded people to join us. We’re passionate about diversity and inclusion, we want our people to bring the whole of themselves to work. You’ll have every opportunity to use your drive and enthusiasm to innovate the future of Zurich. Everybody is made to feel welcome, different opinions are valued, personal needs are respected, and opportunity is equal for all. So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.

Please note: We are unable to progress your application if you don't meet our criteria listed above. Please ensure you have the right to reside and work in the UK before you apply as we are unable to provide sponsorship. You must have resided in the UK for a minimum of three consecutive years in order to apply.