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For Companies At a Glance
- Tasks: Manage and settle claims across various lines of business in a supportive team.
- Company: Join Zurich, a global leader in insurance with a commitment to diversity and sustainability.
- Benefits: Flexible working options, competitive pension scheme, annual bonus, and private medical insurance.
- Why this job: Gain valuable experience in a dynamic environment while making a real impact.
- Qualifications: A-levels or equivalent, strong numeracy, literacy, and negotiation skills.
- Other info: Opportunities for training, development, and community involvement.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Working hours: This role is available on a part-time, job-share or full-time basis. Location: London (Hybrid working). Closing date for applications: 3rd November 2025.
The opportunity: Do you have Claims experience? If so, we would love to hear from you! Joining our Specialty Lines Claim team, you’ll have the opportunity to gain exposure to various lines of business. You’ll handle, and support the handling of, claims across multiple lines of business, including Professional Indemnity, Directors & Officers, Financial Institutions, Employment Tribunals, Cyber and others. You’ll provide a quality-focused claims service across these lines of business and will be responsible for ensuring the effective and prompt settlement of claims notified to the Specialist Risk group, part of the Specialty Lines Claims Team.
Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. Please talk to us at interview about the flexibility you may need.
What will you be doing?
Responsibilities
- Support the management and set up of cases from first notification.
- Ensure effective and prompt settlement of claims across various lines of business ( Professional Indemnity, Directors & Officers, Financial Institutions, Cyber and others).
- Investigate and negotiate claims within defined authority limits.
- Liaise with TPAs, where relevant, and ensure timely and effective management and processing of bordereaux across various lines of business.
- Set accurate case reserves.
- Contribute to high level technical and operational output from the Team.
- Contribute to a positive and supportive Team culture.
- Management of external counsel and experts both locally and internationally.
- Promptly handle and resolve all claims enquiries from customers, brokers and third parties.
What we are looking for
- Numeracy and literacy skills qualified to A level or equivalent.
- Proactive and innovative approach to claim solutions from working within a technical claims environment.
- Relevant business/industry qualification.
- Some knowledge of products and services offered by the Specialty part of our business.
- Astute and commercially aware with an awareness of the market, business and risks.
- Understanding of legislation and legal liability.
- Understanding of London Market Insurance environment.
- Interpretation of policy covers.
- Computer-literate with working knowledge of Outlook and MS Office.
- Numerate and analytical thinker with excellent negotiation skills.
- A team player with the ability to deliver excellent customer service.
What you will get in return
Our benefits provide real flexibility so our people can tailor their benefits throughout the year. Benefits include a 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.
For more information about our benefits, please refer to the Employee benefits | Working at Zurich Insurance UK page.
Who we are
At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. We’re a diverse, global team and are committed to sustainable impact, wellbeing, and development. With over 55,000 employees in more than 170 countries, we’re a long-standing player in the insurance industry.
We’re dedicated to fair hiring and welcoming diverse applicants. We offer training and development opportunities and support volunteering and community activity through our charitable arm, Zurich Community Trust.
Our Culture
We value diversity and inclusion and are committed to treating all applicants fairly and with respect. We focus on wellbeing across physical, mental, social and financial aspects and provide access to wellbeing partners and resources. We’re committed to continuous improvement and to the skills development of our people.
So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Be part of Zurich.
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Claims Adjuster, Specialist Risk employer: Zurich Insurance
Contact Detail:
Zurich Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Adjuster, Specialist Risk
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work in claims. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its claims processes. Show us you know your stuff about Professional Indemnity and Cyber claims – it’ll impress the interviewers!
✨Tip Number 3
Practice your negotiation skills! Since you'll be handling claims, being able to negotiate effectively is key. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Claims Adjuster, Specialist Risk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Adjuster role. Highlight your relevant claims experience and any specific lines of business you've worked with, like Professional Indemnity or Cyber. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about claims and how you can contribute to our Specialty Lines Claim team. Be sure to mention any innovative approaches you've taken in previous roles.
Showcase Your Skills: Don’t forget to highlight your numeracy and analytical skills, as well as your negotiation abilities. We’re looking for someone who can handle claims effectively, so give us examples of how you've done this in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Zurich Insurance
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of claims processes, especially in areas like Professional Indemnity and Cyber. Being able to discuss specific cases or scenarios will show that you’re not just familiar with the theory but can apply it practically.
✨Show Off Your Negotiation Skills
Since negotiation is key in this role, prepare examples from your past experiences where you successfully negotiated a claim or resolved a dispute. This will demonstrate your ability to handle challenging situations effectively.
✨Understand the Market
Familiarise yourself with the current trends and challenges in the London Market Insurance environment. Being able to discuss these topics will show that you’re proactive and commercially aware, which is exactly what they’re looking for.
✨Ask About Flexibility
Since the company values flexible working arrangements, don’t hesitate to ask about how they can accommodate your needs. This shows that you’re serious about finding a work-life balance and are keen to fit into their culture.