At a Glance
- Tasks: Manage and assess Group Income Protection and Critical Illness claims with a customer-first approach.
- Company: Join Zurich, a leading insurance company committed to sustainability and employee wellbeing.
- Benefits: Enjoy flexible working hours, competitive salary, and a comprehensive benefits package.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a real impact by supporting customers through challenging times in a dynamic environment.
- Qualifications: Experience in claims management and strong communication skills are essential.
The predicted salary is between 45000 - 45000 £ per year.
Working hours: This role is available on a part-time, job-share or full-time basis.
Salary: From £45,000 per annum (depending on experience) plus an excellent benefits package.
Location: Flexible, UK.
Closing date for applications: 3rd September 2026.
The opportunity:
As a result of the exciting growth within Zurich Corporate Risk, we are looking for an experienced Income Protection and Critical Illness Claims Case Manager to join us on a permanent basis. Customer service is so important to us so if you share our passion for putting customers first, we would love to hear from you!
Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.
What will you be doing?
- As the Claims Case Manager, you will provide expert claims assessment and management to our portfolio of Group Income Protection and Group Critical Illness Claims.
- You will build trust-based relationships with a portfolio of customers and be required to manage your own caseload of claims.
- You will assess new claim notifications and conduct proactive reviews of claims in payment, liaising with our Rehabilitation Team where needed.
- You will provide robust and sensitive technical claims management, including information gathering over the telephone with all parties as well as requesting and assessing claims evidence, to ultimately enable decision making and reviews.
- Some cases will require you to communicate effectively and sensitively with vulnerable customers, which may also necessitate some difficult conversations.
What are we looking for?
- Claims management experience (Group IP and CI).
- CII Claims qualifications (but this isn’t essential).
- A passion for customers and driving through Continuous Improvement.
- Ability to cope with varying workloads, pressures, and priorities.
- Excellent verbal and written communication skills with the ability to quickly establish professional and effective working relationships with your customers.
- Able to communicate effectively and sensitively with vulnerable customers, which may also necessitate some difficult conversations.
- Excellent judgement and decision-making skills.
- Personal contribution into our positive and supportive team culture.
- Excellent attention to detail, with strong focus on quality and root cause analysis.
What will you get in return?
Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday, alongside a range of other flexible benefits.
Who we are:
At Zurich we aspire to be one of the most responsible and impactful businesses in the world. Together, we’re creating a brighter future for our customers, our people and our planet. With over 65,000 employees, you’ll feel the support of being part of a strong and stable company that is a long-standing player in the insurance industry.
If you’re interested in working in a dynamic and challenging environment where your creativity, ideas and contributions are recognised and rewarded, Zurich could be just the place for you. Be part of something great.
Our culture:
At Zurich, our strength comes from the diverse experiences, perspectives and talents of our people. Our goal is to create a workplace where every employee can flourish and where everyone feels valued, heard and respected.
Your application:
We’re committed to treating all applicants fairly and with respect, irrespective of their actual or assumed background, sexual orientation, disability or any other protected characteristic. As an inclusive employer we also want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.
Senior Group Risk Claims Handler in Swindon employer: Zurich Insurance Group
Zurich is an exceptional employer that prioritises employee wellbeing and development, offering a flexible work environment for Engineer Surveyors in Leicester. With a competitive salary package, comprehensive benefits including a generous pension scheme and private medical insurance, and a strong commitment to diversity and inclusion, Zurich fosters a supportive culture where employees can thrive and make a meaningful impact. Join a company that values your contributions and provides opportunities for growth in a dynamic and rewarding field.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Group Risk Claims Handler in Swindon
✨Hit Up Local Insurance Events
Get yourself to local insurance meetups or networking events! These are goldmines for part-time positions, plus you get to connect with industry professionals who might just know about openings at places like Zurich Insurance Group. Don’t forget to chat up everyone – you never know who might have the inside track!
✨Join Insurance Communities
Dive into insurance forums or online communities. Places like LinkedIn groups or even specialty sites related to insurance are perfect for finding part-time gigs. Ask questions, share your goals, and let folks know you’re on the lookout – community members often share job leads that aren’t advertised widely.
✨Consider Remote Opportunities
Part-time roles can sometimes be remote, which opens up even more doors. Check out remote job boards specifically for insurance roles or on company websites like Zurich Insurance Group. You’d be surprised at how flexible some insurers are with part-time work!
✨Polish Your Cover Letter and Apply Directly
When you find a gig that’s a good fit, don’t just submit a standard application – tailor your cover letter to highlight your relevant skills and enthusiasm for the insurance industry. And hey, be sure to apply through our website! We love seeing strong candidates taking that extra step.
We think you need these skills to ace Senior Group Risk Claims Handler in Swindon
Some tips for your application 🫡
Highlight Your Insurance Knowledge:When applying for a part-time role in insurance, make sure to showcase any relevant knowledge or experience you have. This could include coursework, internships, or even personal projects related to risk assessment. The more you can emphasise your understanding of insurance products and principles, the better!
Tailor Your CV to Stand Out:Your CV should reflect not only your work history but also any certifications or courses you’ve completed in the insurance field. If you have any industry-specific qualifications such as CII (Chartered Insurance Institute), be sure to include them. Customise your CV for the role at Zurich Insurance Group by focusing on skills like communication and analytical thinking.
Express Your Availability and Flexibility:As you’re applying for a part-time position, it’s important to be clear about when you can work. Mention your availability in your cover letter to ensure Zurich Insurance Group knows you’re ready to jump in and assist their team. Flexibility can be a big plus in this industry!
Show Your Willingness to Learn:In your application, don’t hesitate to express your eagerness to grow within the insurance field. Highlight any ways you've actively sought to learn more about the industry, whether through courses, workshops, or reading up on the latest trends. This shows your commitment and can make your application pop!
How to prepare for a job interview at Zurich Insurance Group
✨Understand the Technical Basics
Make sure you're up to speed with the basic concepts of insurance, like risk assessment, policy types, and claims processing. We can’t stress enough how important it is to demonstrate that you grasp these fundamentals, as they often come up in interviews for roles like Senior Group Risk Claims Handler at Zurich Insurance Group.
✨Showcase Your Customer Service Skills
In the insurance industry, interaction with clients is key. Be prepared to share examples of how you’ve handled customer queries or complaints, especially in a part-time capacity. We want to see that you can build rapport and deliver clear explanations—this can make or break your chances at Zurich Insurance Group.
✨Prepare for Scenario-Based Questions
You might face questions that put you in specific situations, e.g., 'How would you handle a dissatisfied customer?' Practice thinking through these scenarios so you can showcase your problem-solving skills and customer service knowledge fluidly when asked during the interview.
✨Flexibility and Availability is Key
As a part-time candidate, it's crucial to be clear about your availability during the interview. We should highlight that we're eager to fit into the team’s schedule while adapting to peak times or unusual circumstances in the insurance sector—show that you're committed to working alongside them effectively.
