Customer Relationship Manager (CRM) in London

We're looking for a Customer Relationship Manager who can deliver customer service excellence and new business for large and complex commercial customers. You'll join our market leading Customer Team within Zurich Commercial Insurance, in London. Closely aligned with our Property, Casualty and Specialties underwriting teams as well our global broking partners, this role is key in developing and strengthening new and existing customer relationships. Many of our employees work flexibly, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Develop deep and long-lasting relationships with customers and London Market brokers serving as their primary contact within Zurich Commercial Insurance UK.Set and deliver on the strategic direction for your assigned customers and growth opportunities. Establish and lead the Zurich team across Underwriting, Claims, Risk Engineering to bring the breadth of Zurich's full suite of products and services to our customers. Set attack and defence plans where we feel we can deliver a great proposition for our customers and lead each Deal Team on any opportunity. Support growth lines of business to develop business plans and opportunities. Strong customer focus, capable of building and strengthening lasting relationships. Aptitude for analysing risk, evaluating solutions, and setting a strategic direction with effective and balanced decision making. Experience working with non-conventional program structures, alternative risk transfer, captives, and risk management solutions. With over 55,000 employees in more than 170 countries, you'll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry. to focus on sustainable impact, to care about each other's wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future. At Zurich, our sense of community is strong and we're particularly passionate about diversity and inclusion, which we've won numerous awards for. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic. We've an environment that places a real importance on our people's wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We're also committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities. We're passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. Your application We're committed to treating all applicants fairly and with respect, irrespective of their actual or assumed background, sexual orientation, disability or any other protected characteristic. You'll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply. We'd love it if you could submit your application online. Be supported, Love what you do. LI-Hybrid