At a Glance
- Tasks: Build strong relationships with customers and lead strategic initiatives for growth.
- Company: Join Zurich, a leading global insurance company with a focus on community and diversity.
- Benefits: Flexible working hours, comprehensive training, and wellbeing support.
- Other info: Be part of a diverse team committed to continuous improvement and community involvement.
- Why this job: Make a real impact in customer service while developing your career in a supportive environment.
- Qualifications: Strong relationship-building skills and experience in risk management solutions.
The predicted salary is between 63000 - 77000 £ per year.
We're looking for a Customer Relationship Manager who can deliver customer service excellence and new business for large and complex commercial customers.
You'll join our market leading Customer Team within Zurich Commercial Insurance, in London.
Closely aligned with our Property, Casualty and Specialties underwriting teams as well our global broking partners, this role is key in developing and strengthening new and existing customer relationships.
Many of our employees work flexibly, including part-time, flexible hours, job share, an element of working from home or compressed hours.
This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time.
Develop deep and long-lasting relationships with customers and London Market brokers serving as their primary contact within Zurich Commercial Insurance UK.
Set and deliver on the strategic direction for your assigned customers and growth opportunities.
Establish and lead the Zurich team across Underwriting, Claims, Risk Engineering to bring the breadth of Zurich's full suite of products and services to our customers.
Set attack and defence plans where we feel we can deliver a great proposition for our customers and lead each Deal Team on any opportunity.
Support growth lines of business to develop business plans and opportunities.
Strong customer focus, capable of building and strengthening lasting relationships.
Aptitude for analysing risk, evaluating solutions, and setting a strategic direction with effective and balanced decision making.
Experience working with non-conventional program structures, alternative risk transfer, captives, and risk management solutions.
With over 55,000 employees in more than 170 countries, you'll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.
to focus on sustainable impact, to care about each other's wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.
At Zurich, our sense of community is strong and we're particularly passionate about diversity and inclusion, which we've won numerous awards for.
We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.
We've an environment that places a real importance on our people's wellbeing from a physical, mental, social and financial perspective.
We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support.
We're also committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities.
We're passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity.
Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK.
Your application We're committed to treating all applicants fairly and with respect, irrespective of their actual or assumed background, sexual orientation, disability or any other protected characteristic.
You'll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.
We'd love it if you could submit your application online. Be supported, Love what you do. LI-Hybrid
Client Services Manager Care Home in London employer: Zurich Insurance Group
Zurich UK is an exceptional employer that prioritises flexibility and employee wellbeing, offering part-time, job-share, and full-time options to accommodate diverse needs. With a strong commitment to diversity and inclusion, employees are encouraged to grow through transparent internal mobility and access to various development opportunities. The supportive work culture fosters collaboration and innovation, making it an ideal place for professionals looking to make a meaningful impact in the field of exposure management.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager Care Home in London
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Zurich Insurance Group). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Zurich Insurance Group. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Client Services Manager Care Home in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Zurich Insurance Group.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Zurich Insurance Group. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Zurich Insurance Group
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Zurich Insurance Group to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Zurich Insurance Group, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Zurich Insurance Group's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
