Claims Adjuster - Specialist Risk

Working Hours: This role is available on a part-time, job-share, or full-time basis.

Location: London (Hybrid working)
Closing date for applications: 7th March 2025

The opportunity:
Do you have Claims experience? Are you looking for that next step in your career? If so, we would love to hear from you! Joining our Specialty Lines Claim team, you’ll have the opportunity to gain exposure to various lines of business. You’ll handle, and support the handling of, claims across multiple lines of business, including Professional Indemnity, Directors & Officers, Financial Institutions, Cyber and others.

You’ll provide a quality-focused claims service across these lines of business and will be responsible for ensuring the effective and prompt settlement of claims notified to the Specialist Risk group, part of the Specialty Lines Claims Team.

What will you be doing?

1. Support the management and set up of cases from first notification.
2. Ensure effective and prompt settlement of claims across various lines of business (Professional Indemnity, Directors & Officers, Financial Institutions, Cyber and others).
3. Investigate and negotiate claims within defined authority limits.
4. Liaise with TPAs, where relevant, and ensure timely and effective management and processing of bordereaux across various lines of business.
5. Setting of accurate case reserves.
6. Contribute to high level technical and operational output from Team.
7. Contribute to a positive and supportive Team culture.
8. Management of external counsel and experts both locally and internationally.
9. Promptly handle and resolve all claims enquiries from customers, brokers and third parties.

Who are we looking for?

1. Numeracy and literacy skills qualified to A level or equivalent.
2. Proactive and innovative approach to claim solutions from working within technical claims environment.
3. Relevant business/industry qualification.
4. Some knowledge of products and services offered by the Specialty part of our business.
5. Astute and commercially aware with an awareness of the market, business and risks.
6. Understanding of legislation and legal liability.
7. Understanding of London Market Insurance environment.
8. Interpretation of policy covers.
9. Computer-literate with working knowledge of Outlook and MS office.
10. Numerate and analytical thinker with excellent negotiation skills.
11. A team player with the ability to deliver excellent customer service.

Who we are:
At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people, and our planet. With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you’re interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions – then Zurich could be just the place for you. Be part of something great.

Our Culture:
At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social, and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. #LI=Hybrid

The financials

• 12% defined non-contributory pension scheme.
• Annual company bonus.
• Income Protection.
• Life cover – four times your salary.

Time away

• 25 days holiday a year plus bank holidays.
• You can also request to swap UK bank holidays for days off that have cultural or religious significance to you.
• The option to buy up to an additional 20 days or sell some of your holiday.
• Three days paid volunteering.
• Up to 16 weeks’ full pay for maternity, paternity and adoption leave.

Your health is important to us

• Access to Private medical insurance.
• Virtual GP appointments.
• Discounted gym membership.
• Free flu jab.
• Access to a wealth of support from our wellbeing partners.

We’re making a difference

• Creating a brighter, more sustainable future underpins all that we do here in Zurich. We were the first insurer to sign the ‘UN Business Ambition for 1.5˚C’ pledge.
• Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

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