Admin Assistant in Birmingham

Working hours: This role is available on a part‑time, job‑share or full‑time basis. Core hours that need to be covered are: (10am-4pm)

Salary: C£25,000 depending on experience plus an excellent benefits package

Location: Wednesfield, Wolverhampton, 100% office based

Closing date for applications: Tuesday 24th March 2026

The opportunity: Support the Best in Inspection Excellence. At Zurich Engineering, our purpose is clear: to provide the best quality inspection service in the market. Behind every great inspection experience is a team that keeps our systems, processes and people running smoothly. As an administrative Assistant, you’ll play a vital part in supporting both our internal teams and our external customers. This is a varied and hands‑on role where no two days are the same. From helping customers use our online services to ensuring parcels reach the right place at the right time, you’ll be a key contributor to how we deliver a reliable, professional service.

Many of our employees work flexibly in a variety of different ways, including part‑time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full‑time. Please talk to us at interview about the flexibility you may need.

What will you be doing?

• Sort and process inbound/outgoing parcels accurately and efficiently
• Book courier items and manage related documentation
• Provide first‑line support to external website users, helping resolve requests quickly and professionally
• Support a variety of administrative tasks in support of the wider business
• Keep records and systems up to date, maintaining accuracy and attention to detail

What are we looking for?

• Ideally experience in administrative or customer service roles
• Strong organisation and time management skills, with the ability to juggle multiple tasks
• Comfortable working independently and able to take initiative when needed
• Clear, confident communication skills, both written and verbal
• A collaborative approach and willingness to support colleagues

As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

What will you get in return? Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non‑contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.

Who we are: At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet. With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who is a long‑standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future. If you’re interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions – then Zurich could be just the place for you.

Be part of something great. Our Culture: At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities. We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest‑established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.