Travel Assistance Case Manager (French Speaking)

At World Travel Protection (WTP), protecting people is our priority. We take care of corporate and leisure travellers, helping them avoid risks before they arise and providing immediate access to the appropriate experts during emergencies. Our extensive experience in global travel risk management positions us as the go‑to choice for travellers worldwide. WTP is a subsidiary of Zurich Insurance and operates as part of Zurich Cover‑More, the second largest provider of travel insurance and assistance globally.

What’s our mission? Protecting travellers – and supporting those responsible for their safety – is our business. We operate 24 h a day, seven days a week from our three operating centres in Australia, Canada, and the United Kingdom, responding to calls from travellers across the globe.

What’s the job? Our Travel Assistance Case Managers provide after‑care and logistical problem‑solving support when something goes wrong during travel. They are high‑performing, empathetic, and multilingual, helping travellers return home safely or continue their journeys. You’ll take calls from travellers in emergency situations—lost baggage, medical emergencies, etc.—and help solve their problems. You’ll focus on providing a great experience for the traveller, family member, or provider. You’ll use critical thinking and problem‑solving skills to give tailored advice to real‑world problems. You’ll provide emotional support and reassurance, maintaining a calm and empathetic demeanour throughout each call and case. You’ll work with the team to locate the nearest suitable doctor, emergency room, medical clinic, dentist, telehealth solution, or security specialist for medical and/or security emergencies. You’ll facilitate the payment and guarantee of facilities and any required vendor bills. You’ll help travellers understand the services we support them with.

Please note: you must be available to start work from 19th January 2026.

What are we looking for? We seek team members with a genuine desire to help people and save lives. Our Case Managers must be resilient, empathetic, and think critically. If you’re willing to learn, we’ll teach you everything you need to know. You possess strong interpersonal skills and empathy to look after travellers. You have excellent problem‑solving and decision‑making skills and can follow processes to provide quick, accurate assistance. You thrive in a fast‑paced, dynamic environment and are open to change. You have conflict‑resolution skills to help customers in stressful situations. You are available to work four 10‑hour shifts per week, across a 7‑day rotating roster between 7 am and 10 pm. You are professionally proficient in English and Dutch. Above all, you have a passion for helping others.

Why choose us? We value optimism, caring, togetherness, reliability, and determination. We have more than 2,900 employees worldwide, including digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, and customer service professionals. We offer a hybrid work model after initial training—two days in the office and two days working from home—to maintain a healthy work‑life balance.

Career growth. This is an exciting time at WTP. We provide comprehensive onboarding, ongoing professional development, and a supportive environment that encourages growth.

Time off. We encourage taking time when needed. We offer annual and personal leave, anniversary leave, volunteer leave, and a comprehensive paid parental leave scheme.

Diversity and inclusion. We respect who you are and embrace diversity. Be yourself and come as you are.

Benefits:

• Travel insurance
• Health insurance
• Life insurance
• Income protection
• Company‑subsidised pension
• 25 days annual leave
• Short‑term incentive plan
• Employee reward and recognition scheme
• Flexible working opportunities
• Competitive family and parental leave program
• Employee assistance program
• Fitness reimbursement scheme
• Volunteering leave
• Online learning and training opportunities
• Professional membership
• Work anniversary leave

Apply today and let’s go great places together!